S Chalet Islamabad

Staff at reception charged 5k for transport while email says 4k and never issued any receipts Room was very noisy as its right beside reception and midnight staff will laugh Location is very convenient

We stayed for almost 2 months. I loved the location of the room, with a big tree right in front of the room windows. The breakfast downstairs was superb, nourishing us every day. A special thanks is due for the personnel/staff who went above and beyond in genuine hospitality and care. Everyone showed excellent care, and Mr. Qasim, Mr. Ali, Mr Tanvir are a few names worthy of mention in showing exceptional hospitality. Mr. Qasim was genuinely concerned for us when we caught flu in the changing weather and asked after us regularly, assuring that we had everything we require to stay comfortable. This kind of genuine kindness is rare to find nowadays and we highly appreciate it. The cleaning staff were all very good in their job and made sure that the room was sparkling clean and fragrant. Overall a wonderful experience. Thank you.

Great staff, room and location, have no complaints that I can think of.

Enjoyed my short visit here. A decent breakfast, and great accommodation!

Great location but need better customer services I highly appreciate the hotel’s flexibility in accommodating my schedule change with reasonable charge for partial cancellation. While I like the size of the hotel (not huge like Marriott and Serena) and the warm welcome by most of staff, it would have been greater if the hotel does more staff training to share the same information to guests. I needed to double check and ask several times on the same issues with different personnel, which was exhausting during the intense business trip. The list of making a room would be more helpful to avoid missed items, too, which often happened. These could have been easily avoided if the manager ensure the consistent messages among different staff, especially at the reception, which was the face of the hotel. The fourth floor is not recommended at all in terms of the quality of the room. Other than that, I like the location of the hotel.

Very friendly staff. Hotel itself was really clean. Surrounding area was really nice. Recommended

Very pleasant and helpful staff. I told them I was getting married and they had extra special touches to my room. Very thankful for that. Food was excellent and loved the option for room service.