Guest User
October 17, 2023
Sadly, I found Scotland in general to be very unfriendly and very unaccommodating to handicap people. My sister has mobility issues and we found almost no place had lifts or accommodations for her. Part of the problem was that our travel agent and Rabbies tours did not communicate her handicap to the hotels they booked for us. This leads me to the Royal in Portree. What a horrible hotel and experience. Mo at the front desk was so helpful but that is about where it ends. When we arrived, Mo told us that she communicated to our travel agent and Rabbies that they did not have a lift and my sister was going to have to climb 4 flights of stairs to get to her room. She cannot climb stairs. Mo shared the emails letting Rabbies know they did not have a lift so that other accommodations could be made and Rabbies told her simply that it was ok and we would make do with where they booked us. Really??? Imagine finding yourself thousands of miles away from home in a port town that is sold out and you have no way to make it up the stairs! So, Mo in her goodness, found a "driver" room - no windows and small, dank space - to let my sister stay for the two nights we were scheduled to be there. My husband and I could climb stairs so even though we paid for porterage, there we were lugging 28 days' worth of luggage up four flights of stairs just to arrive in a room with a filthy bedroom floor, hair all over the bathroom floor, and it looked as though the beds had not been changed. I am not one to complain about those things much but I did go down and ask simply to have a broom so I could sweep. Our beds were not made into a king as requested and mine had at least five springs you could fully see sticking up about three inches. Needless to say, we paid a lot of money for a horrible return. I will be writing my review very soon on Rabbies tours as well. Stay away from this hotel. When we checked out, I asked the girl at the front desk to consider changing the mattresses and she looked shocked. After reading all the reviews on this hotel, you cannot tell me they do not already know how old their beds are. Sad ending to what was supposed to be a trip of a lifetime.