Guest User
January 7, 2022
When I entered the room, they stuck the duvet in the closet and it was DILKY!! It's definitely not like the pictures. They didn't even ventilate the room. I went downstairs and requested a refund, and Mr. Nuri at the reception said, "You used the room." How could I use a room where I couldn't stay even for a minute? Am I an astrologer? How can I see the state of the room before entering it? Even though we talked nicely, he made sentences like "it's not my problem." Is there any need for this disgrace? If it were really what it seems, there would be no problem. He gave me another room and says, "Please, sir, I changed your room too, as if it wasn't for a payment." Wow, it smells like cigarette smoke in there. I have asthma, how can I sleep in that room? I literally paid for a room that I couldn't breathe in, that I couldn't use, that I couldn't stay in even for a minute. He could have returned it if he wanted, but he casually said it was not my problem, I gave the room to you. It's like a joke, really. I would definitely not recommend it. I would say don't even stand in front of his door. There is no such welcome. There is something called consumer rights. Rude !!
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