Guest User
February 19, 2024
There was an awful smell in our room. We asked for it to be looked into and went out around the city. Came back and they said there was no issue, they had clearly sprayed air freshener in the room. The smell quickly came back, they must have a plumbing issue which they aren’t telling us about. They said they could move us to another room, which was smaller than the one we paid for. In that room, whenever someone in another room had a shower, flushed the toilet, or washed their hands, there was an extremely loud noise in our room. We called reception again to explain this and whoever answered was very short with me as if I was annoying him with my problem. He also said this is the case in every room - ridiculous, you claim to be a 5 star hotel, you must have basic functionality in the rooms. Anyway, we said the smell was more tolerable than the noise as we couldn’t sleep with the noise, so we were moved back to our smelly room and given a bottle of air freshener. We were not offered anything as an apology (partial refund, free dinner etc). The staff were mainly rude and unprofessional, especially the tall guy in the breakfast area. We paid extra for breakfast and omelettes which they were preparing in front of us were not included haha. Also, a 330ml Heineken was €8 in the bar - absolute rip off. I don’t know how this was given 5 star rating, the rooms are also very dated and old. All in all, I would not recommend this place, the only good thing about it is the location but I’m sure there are other places around that are ideally located and also have basic functionality. When you pay for a premium hotel and end up in this place, you will be very frustrated. The bell boy was very helpful in fairness, he was the only good thing about this place.