Verified traveler
February 2, 2022
When we arrived we were told our room was the basic room and that if we wanted to upgrade we could for an addition cost. I asked to view both rooms, we were then told we couldnt view the room we booked because there was someone else in it. So our room was given away and we were also expected to pay to change rooms, because it suited them. We were then told that we could stay in the upgraded room for free for the 1st night but would then have to change the next day. The upgraded room was no upgrade the room was tiny and you could hear everything from the people outside to the people in other rooms and also people coming up the stairs. Over all the hotel and area was a let down and we cut our 3 night stay down to 1 night and only stayed the 1st night because it was late by the time we got to the hotel