Dilens Bosphorus Hotel

Very clean, very nicely furnished and the suitcases were carried upstairs and the location is really very, very good. I will definitely come again and am very satisfied. You can hear a lot through the walls but that really isn't a problem. Very satisfied and I will definitely recommend it. The negative reviews are exaggerated in my opinion, the price-performance ratio is top notch!

The manager is not very friendly either with the customers or with his staff who are extremely kind and welcoming... The manager tells me that I don't need a nice view given the state we are in (stuck in Istanbul, no flight) the least we can do is satisfy the customer and not talk to them like that.. I gave a poor rating on *********** the manager contacts me on my personal number without my agreement and asks me why he is counting me as a no show even though I stayed in this hotel and asks me to accept his refund that he didn't want my money but the problem is that booking has already resolved this problem so another lie.. The next day he sends me a message telling me to delete my comment, I had 7 bags he put me on the 10th floor and he didn't help me carry the luggage when leaving "you should have warned me I would have helped you" another lie because he saw very well his staff who were alone leaving him to carry alone with my parents who are elderly I tell you I strongly advise against this hotel, especially since the rooms are very narrow. I won't even mention the shower, it leaks everywhere.