Rinkuoraikita 1, Izumisano City, Osaka Prefecture 598-8511, JapanView hotel details
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Guest Reviews of Star Gate Hotel Kansai Airport
9.0/10
Great
1584 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.4
Amenities8.6
Service9.0
Cleanliness8.9
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All reviews(1584)
Positive reviews(1540)
Reviews with photos/video(611)
Close to airport(250)
Large rooms(217)
Offers pick-up/drop-offs(199)
Easy to get around(176)
Convenient for shopping(133)
Nice sea view(119)
Delicious breakfast(71)
Nice bathtub(9)
Negative reviews(44)
Ruyanjixiang
Standard Twin Room-Non-Smoking
Stayed in Mar 2026
Traveling with friends
4 review
9.7/10
Amazing
Posted on Apr 14, 2026
This hotel is incredibly convenient with an excellent location. It's just a few minutes' walk from Rinku Town Station on the Nankai Line, whether you take exit 1 or 3. The lobby for check-in is one floor down. There's a supermarket nearby, which is really handy, and it's also an easy walk to Rinku Premium Outlets, both located on either side of the station. Yesterday, I arrived at 3:30 PM, and they kindly upgraded my room to the 50th floor! The room was huge, and the view from the three windows was absolutely fantastic – perfect for watching Osaka's nightscape. This morning, I woke up at 5:30 AM for my flight and was treated to a stunning sunrise with fiery clouds outside the window. Simply amazing! The room was spacious and very clean. I'll definitely choose this hotel first next time.
Original textTranslated by Google
6/19
Response from Property: Dear Guest, Thank you so much for choosing to stay at our hotel and for sharing such a wonderful experience. We are honored to know that you were satisfied with the hotel's convenient location and the surrounding shopping environment. We are especially delighted to hear that you enjoyed the stunning Osaka night view and breathtaking sunrise over the fiery clouds from your room on the 50th floor. Providing you with a spacious, comfortable, clean, and tidy environment has always been our service principle. Your first choice and affirmation are our greatest encouragement. All of us sincerely look forward to welcoming you again in the near future. We wish you a pleasant life and a safe journey!
Guest User
Superior Double Room Smoking
Stayed in Mar 2026
Couple
5 review
10/10
Outstanding
Posted on Apr 20, 2026
The receptionist was so kind to let me into my room after I discovered that I left my sweater in the room after I checked out.
6/9
Response from Property: Thank you so much for your kind words.
We are delighted to hear that our team member
could assist you in retrieving your sweater
after you had checked out.
Providing helpful and attentive service
is our top priority, and we are glad
we could make things easier for you.
We look forward to welcoming you back
in the near future.
Anonymous User
Superior Double Room Non Smoking
Stayed in Mar 2026
Couple
15 review
1.0/10
Posted on Apr 20, 2026
1. **Noisy and unsettling:** The elevator noise was quite disruptive, even though I was on the 47th floor and three rooms away from the elevator. Being so high up, the constant whirring of the elevators and the howling wind were a bit scary and definitely affected my sleep.
2. **Outdated facilities:** This is an older hotel with really dated amenities. The bathroom fixtures were particularly bad. It's clear the hotel hasn't been renovated in recent years.
3. **Loud clientele:** Most of the guests seemed to be Korean tour groups or older domestic tour groups, which made for a rather noisy environment.
4. **Poor ice machine situation:** Even the ice machines are old-fashioned and in poor condition. It was hard to find one, and most of them were broken. I had to go floor by floor, starting from the 40th, to find a working ice machine.
5. **Isolated location and sleep issues:** The hotel feels quite remote and desolate. The constant noise and wind definitely impacted my ability to sleep.
6. **Alternatives available:** If you're afraid of heights, sensitive to noise, or have trouble sleeping, I'd recommend looking at other hotels nearby. There's a five-star hotel, something like 'Audis', that might be a better option.
7. **Unclean bedding:** The bedding was dirty. My friend had an allergic reaction and broke out in red spots because of it.
The hotel has a charming Showa-era vibe, and it's conveniently located near the Rinku Premium Outlets and the ocean, offering beautiful scenery. Make sure to ask the front desk for a room away from the elevators for a quieter stay. It's also very convenient for early morning flights.
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Guest User
Superior Twin Room With Extrabed-Non-smoking
Stayed in Mar 2026
Family
1 review
10/10
Outstanding
Posted on Apr 16, 2026
This is truly be a family hotel. Everything is ready to use. Fridge is cool enough to keep some food. Air purifier, small fan, shoe dryer and even Refa hair equipments which are popular.
Response from Property: Thank you very much for your wonderful review!
We are delighted to hear that you found our hotel to be
a perfect choice for families and enjoyed the variety of
amenities we provide.
It is great to know that the fridge, air purifier, and
especially our popular ReFa hair equipment
added to the comfort of your stay.
We look forward to welcoming you and your family back
in the near future!
Anonymous User
Superior Twin Room-Smoking
Stayed in Mar 2026
Traveling with friends
24 review
7.5/10
Posted on Apr 16, 2026
Very high floor view with big space which is right next to Rinku train Station and walking distance to Rinku premium outlet.
Response from Property: Thank you very much for sharing your feedback with us.
We are delighted to hear that you enjoyed the stunning views from our high-floor rooms and found our guest rooms spacious and comfortable.
It is also wonderful to know that our convenient location, right next to Rinku Station and within walking distance to the Rinku Premium Outlets, added to the enjoyment of your stay.
We truly appreciate your kind words and look forward to welcoming you back in the near future.
Guest User
Superior Double Room Non Smoking
Stayed in Mar 2026
Traveling with friends
8 review
8.5/10
Very good
Posted on Apr 13, 2026
Very near to the outlet, just walk around 10 minutes to the outlet nearby. The front desk is good and they are very polite. Also the hotel provides free airport shuttle service in the morning. The view is good.
Response from Property: Thank you very much for your kind review.
We are delighted to hear that you enjoyed our convenient location
near the outlet shopping mall and the beautiful views from our property.
It is also wonderful to know that our front desk team's hospitality
and our free morning airport shuttle service added to your positive experience.
Your feedback is truly encouraging for all of us.
We look forward to welcoming you back on your next visit.
Lynn hk
Standard Twin Room-Non-Smoking
Stayed in Mar 2026
Solo traveler
20 review
7.5/10
Posted on Apr 11, 2026
Check in was fast and front desk staff speaks some English and was helpful. The hotel is easy to find in exit 3 in Rinku Town station within 1 minute walk. It is also very close to Rinku outlet so the hotel is at a good convenient location. However the hotel is a bit old and have much room to improve in terms of overall maintenance. The pillows, beddings and mattress are not that comfortable. The furniture inside the room is old, and the wooden door outside of the fridge is broken without being fixed. The toilet is loud with non consistent auto flushing, and also non consistent temperature of toilet water if cleaning button is pushed (could be hot not warm), and the tap of sink water is hard to control. The hotel is one of the tallest buildings in Rinku town which is easy to spot from far with spectacular view inside the room and at breakfast restaurant level. There are a lot of cabin and flight crew checking out in morning. I will only recommend this hotel if it offers good rates as it does have a lot of room to improve in terms of maintenance and renovation.
6/8
Response from Property: Thank you very much for staying with us and for taking the time to share your detailed feedback.
We are delighted to hear that you enjoyed our convenient location near Rinku Town station and the outlets, as well as the spectacular views from your room and our breakfast restaurant. It is also heartening to know that our front desk staff provided helpful and efficient service.
However, we sincerely apologize for the areas where we fell short of your expectations. We appreciate your honest comments regarding the comfort of the bedding and the maintenance issues within the room, including the furniture, the fridge door, and the plumbing fixtures.
Please be assured that your feedback has been shared with our management and maintenance teams. We are committed to addressing these concerns and prioritizing future renovations to ensure a more comfortable stay for our guests.
Thank you again for your valuable insights. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.
Guest User
Standard Twin Room-Non-Smoking
Stayed in Mar 2026
Solo traveler
18 review
9.5/10
Amazing
Posted on Apr 9, 2026
One of my favourite hotel in Japan
This is my third stayed
The room is super spacious
Strongly recommended 👍👍👍👍👍
Very very ……much better the hotel Nikko Kansai Airport
The room rate is much cheaper than Nikko as well
Thanks to the shuttle bus driver as well
Response from Property: Thank you very much for choosing to stay with us for the third time.
We are truly honored to be one of your favorite hotels in Japan.
It is wonderful to hear that you enjoyed our spacious rooms and found great value in our rates.
We are also delighted that you had a positive experience with our shuttle bus service; we will be sure to share your kind words with the driver.
Thank you again for your strong recommendation.
We look forward to welcoming you back on your next visit!
Guest User
Deluxe Corner Twin Room With Extra Bed-Non-Smoking
Stayed in Mar 2026
Family
2 review
9.0/10
Great
Posted on Apr 8, 2026
Prime location for late flight arrival.
Breakfast buffet good food and best view of osaka on level 54
Response from Property: Thank you very much for your kind review.
We are delighted to hear that our location was convenient for your late flight arrival.
It is also wonderful to know that you enjoyed our breakfast buffet as well as the spectacular views of Osaka from the 54th floor.
We look forward to welcoming you back in the near future.
zll202002
Superior Twin Room-Non-Smoking
Stayed in Mar 2026
Family
165 review
9.5/10
Amazing
Posted on Apr 6, 2026
The hotel's location is incredibly convenient, just one stop from Kansai Airport, and directly accessible from the JR station. They even offer airport shuttle service. The views from the window are stunning, and breakfast on the 54th floor was a fantastic experience with a wide selection of food and excellent service.
The room facilities were well-maintained, and there was a good variety of breakfast options.
The hotel is right outside Rinku Town Station, on the opposite side of the Outlet Mall, which makes getting around very convenient. It's also a short walk to the Outlet Mall. They also offer a shuttle bus to the airport.
Deluxe Corner Twin Room With Extra Bed-Non-Smoking
Stayed in Mar 2026
Traveling with friends
6 review
10/10
Outstanding
Posted on Apr 12, 2026
The hotel is really near to airport. We can drop our baggage for early check in. The room is quite big for 4 adults and our baggage. The room is clean too. The hotel provides free airport bus.
Response from Property: Thank you very much for your kind review and for choosing to stay with us.
We are delighted to hear that you found our location convenient
and that our free airport shuttle service added to your comfort.
It is also wonderful to know that our room provided enough space
for your group and that you were satisfied with our cleanliness
and baggage storage service.
We truly appreciate your feedback and look forward to
welcoming you back in the near future.
Anonymous User
Superior Twin Room-Non-Smoking
Stayed in Feb 2026
Traveling with friends
40 review
10/10
Outstanding
Posted on Apr 3, 2026
Fantastic location!
Directly connected to JR/Nankai Rinku Town Station, just a 1-minute walk. It's only one stop (about 5-10 minutes) to the airport.
They offer a free, reservation-based airport shuttle, which is great for early morning flights.
Rinku Premium Outlets is right next door, making shopping incredibly convenient.
• Breathtaking High-Floor Views
The 54th-floor rooftop restaurant offers panoramic views of Osaka Bay, the airport runway, and the cross-sea bridge.
High-floor (20F+) rooms with sea views provide expansive vistas, perfect for capturing stunning photos of planes taking off/landing and sunsets.
• Spacious Rooms
The twin and triple rooms are generously sized, well soundproofed, clean, and tidy.
Good hotel, very good service & very helpfull to foreigner. Easy access & very close to rinku premium outlet
Response from Property: Thank you very much for your kind review.
We are delighted to hear that you enjoyed our service
and found our staff helpful during your stay.
It is also great to know that our convenient location
near the Rinku Premium Outlets made your visit more enjoyable.
We look forward to welcoming you back again soon.