Star Gate Hotel Kansai Airport

Star Gate Hotel Kansai Airport Reviews

Star Gate Hotel Kansai Airport

Rinkuoraikita 1, Izumisano City, Osaka Prefecture 598-8511, JapanView hotel details
Star Gate Hotel Kansai Airport
Star Gate Hotel Kansai AirportStar Gate Hotel Kansai AirportStar Gate Hotel Kansai Airport
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Guest Reviews of Star Gate Hotel Kansai Airport

9.0/10
Great
1584 review
Verified reviews
Location9.4
Amenities8.6
Service9.0
Cleanliness8.9
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All reviews(1584)
Positive reviews(1540)
Reviews with photos/video(611)
Close to airport(250)
Large rooms(217)
Offers pick-up/drop-offs(199)
Easy to get around(176)
Convenient for shopping(133)
Nice sea view(119)
Delicious breakfast(71)
Nice bathtub(9)
Negative reviews(44)
Ruyanjixiang
Standard Twin Room-Non-Smoking
Stayed in Mar 2026
Traveling with friends
4 review
9.7/10
Amazing
Posted on Apr 14, 2026
This hotel is incredibly convenient with an excellent location. It's just a few minutes' walk from Rinku Town Station on the Nankai Line, whether you take exit 1 or 3. The lobby for check-in is one floor down. There's a supermarket nearby, which is really handy, and it's also an easy walk to Rinku Premium Outlets, both located on either side of the station. Yesterday, I arrived at 3:30 PM, and they kindly upgraded my room to the 50th floor! The room was huge, and the view from the three windows was absolutely fantastic – perfect for watching Osaka's nightscape. This morning, I woke up at 5:30 AM for my flight and was treated to a stunning sunrise with fiery clouds outside the window. Simply amazing! The room was spacious and very clean. I'll definitely choose this hotel first next time.
Original textTranslated by Google
6/19
Response from Property: Dear Guest, Thank you so much for choosing to stay at our hotel and for sharing such a wonderful experience. We are honored to know that you were satisfied with the hotel's convenient location and the surrounding shopping environment. We are especially delighted to hear that you enjoyed the stunning Osaka night view and breathtaking sunrise over the fiery clouds from your room on the 50th floor. Providing you with a spacious, comfortable, clean, and tidy environment has always been our service principle. Your first choice and affirmation are our greatest encouragement. All of us sincerely look forward to welcoming you again in the near future. We wish you a pleasant life and a safe journey!
Guest User
Superior Double Room Smoking
Stayed in Mar 2026
Couple
5 review
10/10
Outstanding
Posted on Apr 20, 2026
The receptionist was so kind to let me into my room after I discovered that I left my sweater in the room after I checked out.
6/9
Response from Property: Thank you so much for your kind words. We are delighted to hear that our team member could assist you in retrieving your sweater after you had checked out. Providing helpful and attentive service is our top priority, and we are glad we could make things easier for you. We look forward to welcoming you back in the near future.
Anonymous User
Superior Double Room Non Smoking
Stayed in Mar 2026
Couple
15 review
1.0/10
Posted on Apr 20, 2026
1. **Noisy and unsettling:** The elevator noise was quite disruptive, even though I was on the 47th floor and three rooms away from the elevator. Being so high up, the constant whirring of the elevators and the howling wind were a bit scary and definitely affected my sleep. 2. **Outdated facilities:** This is an older hotel with really dated amenities. The bathroom fixtures were particularly bad. It's clear the hotel hasn't been renovated in recent years. 3. **Loud clientele:** Most of the guests seemed to be Korean tour groups or older domestic tour groups, which made for a rather noisy environment. 4. **Poor ice machine situation:** Even the ice machines are old-fashioned and in poor condition. It was hard to find one, and most of them were broken. I had to go floor by floor, starting from the 40th, to find a working ice machine. 5. **Isolated location and sleep issues:** The hotel feels quite remote and desolate. The constant noise and wind definitely impacted my ability to sleep. 6. **Alternatives available:** If you're afraid of heights, sensitive to noise, or have trouble sleeping, I'd recommend looking at other hotels nearby. There's a five-star hotel, something like 'Audis', that might be a better option. 7. **Unclean bedding:** The bedding was dirty. My friend had an allergic reaction and broke out in red spots because of it.
Original textTranslated by Google
Response from Property: 尊貴的客人,您好。 非常抱歉此次入住未能達到您的期望,給您的旅行帶來了諸多的不便與困擾,我們在此向您致以最誠摯的歉意。 關於您提到的高層電梯噪音及風聲問題,由於酒店樓層較高,受環境和建築結構的影響,在特定天氣下確實存在此類現象,未能讓您安穩入睡,我們深感愧疚。 針對設施陳舊、衞浴體驗不佳以及製冰機故障等問題,我們已將其列入重點整改清單。 我們深知老舊設備對入住品質的影響,目前工程部門正在加強對公共設施的排查和維修,以確保基礎設備的正常運轉。 對於旅遊團在公共區域造成的嘈雜,我們將加強現場管理與引導,力求為所有住客營造一個更加安靜、舒適的休息環境。 最讓我們感到抱歉的是您提到的衞生及皮膚過敏問題。 我們高度重視客人的健康與安全,對於布草清潔不徹底的情況,我們已立即責令客房部對相關房型進行深度消毒與全面檢查,並加強與洗滌供應商的質量把控,堅決杜絕此類事件再次發生。 您的反饋對我們至關重要,是我們在改進道路上的重要參考。 再次對給您和您的朋友帶來的不愉快體驗表示誠摯的歉意,希望在未來能有機會為您展示我們的改進與進步。
Chandlerzj
Standard Twin Room-Non-Smoking
Stayed in Mar 2026
Solo traveler
4 review
10/10
Outstanding
Posted on Apr 21, 2026
The hotel has a charming Showa-era vibe, and it's conveniently located near the Rinku Premium Outlets and the ocean, offering beautiful scenery. Make sure to ask the front desk for a room away from the elevators for a quieter stay. It's also very convenient for early morning flights.
Original textTranslated by Google
Guest User
Superior Twin Room With Extrabed-Non-smoking
Stayed in Mar 2026
Family
1 review
10/10
Outstanding
Posted on Apr 16, 2026
This is truly be a  family hotel. Everything is ready to use. Fridge is cool enough to keep some food. Air purifier, small fan, shoe dryer and even Refa hair equipments which are popular.
Response from Property: Thank you very much for your wonderful review! We are delighted to hear that you found our hotel to be a perfect choice for families and enjoyed the variety of amenities we provide. It is great to know that the fridge, air purifier, and especially our popular ReFa hair equipment added to the comfort of your stay. We look forward to welcoming you and your family back in the near future!
Anonymous User
Superior Twin Room-Smoking
Stayed in Mar 2026
Traveling with friends
24 review
7.5/10
Posted on Apr 16, 2026
Very high floor view with big space which is right next to Rinku train Station and walking distance to Rinku premium outlet.
Response from Property: Thank you very much for sharing your feedback with us. We are delighted to hear that you enjoyed the stunning views from our high-floor rooms and found our guest rooms spacious and comfortable. It is also wonderful to know that our convenient location, right next to Rinku Station and within walking distance to the Rinku Premium Outlets, added to the enjoyment of your stay. We truly appreciate your kind words and look forward to welcoming you back in the near future.
Guest User
Superior Double Room Non Smoking
Stayed in Mar 2026
Traveling with friends
8 review
8.5/10
Very good
Posted on Apr 13, 2026
Very near to the outlet, just walk around 10 minutes to the outlet nearby. The front desk is good and they are very polite. Also the hotel provides free airport shuttle service in the morning. The view is good.
Response from Property: Thank you very much for your kind review. We are delighted to hear that you enjoyed our convenient location near the outlet shopping mall and the beautiful views from our property. It is also wonderful to know that our front desk team's hospitality and our free morning airport shuttle service added to your positive experience. Your feedback is truly encouraging for all of us. We look forward to welcoming you back on your next visit.
Lynn hk
Standard Twin Room-Non-Smoking
Stayed in Mar 2026
Solo traveler
20 review
7.5/10
Posted on Apr 11, 2026
Check in was fast and front desk staff speaks some English and was helpful. The hotel is easy to find in exit 3 in Rinku Town station within 1 minute walk. It is also very close to Rinku outlet so the hotel is at a good convenient location. However the hotel is a bit old and have much room to improve in terms of overall maintenance. The pillows, beddings and mattress are not that comfortable. The furniture inside the room is old, and the wooden door outside of the fridge is broken without being fixed. The toilet is loud with non consistent auto flushing, and also non consistent temperature of toilet water if cleaning button is pushed (could be hot not warm), and the tap of sink water is hard to control. The hotel is one of the tallest buildings in Rinku town which is easy to spot from far with spectacular view inside the room and at breakfast restaurant level. There are a lot of cabin and flight crew checking out in morning. I will only recommend this hotel if it offers good rates as it does have a lot of room to improve in terms of maintenance and renovation.
6/8
Response from Property: Thank you very much for staying with us and for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed our convenient location near Rinku Town station and the outlets, as well as the spectacular views from your room and our breakfast restaurant. It is also heartening to know that our front desk staff provided helpful and efficient service. However, we sincerely apologize for the areas where we fell short of your expectations. We appreciate your honest comments regarding the comfort of the bedding and the maintenance issues within the room, including the furniture, the fridge door, and the plumbing fixtures. Please be assured that your feedback has been shared with our management and maintenance teams. We are committed to addressing these concerns and prioritizing future renovations to ensure a more comfortable stay for our guests. Thank you again for your valuable insights. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.
Guest User
Standard Twin Room-Non-Smoking
Stayed in Mar 2026
Solo traveler
18 review
9.5/10
Amazing
Posted on Apr 9, 2026
One of my favourite hotel in Japan This is my third stayed  The room is super spacious Strongly recommended 👍👍👍👍👍 Very very ……much better the hotel Nikko Kansai Airport The room rate is much cheaper than Nikko as well  Thanks to the shuttle bus driver as well
Response from Property: Thank you very much for choosing to stay with us for the third time. We are truly honored to be one of your favorite hotels in Japan. It is wonderful to hear that you enjoyed our spacious rooms and found great value in our rates. We are also delighted that you had a positive experience with our shuttle bus service; we will be sure to share your kind words with the driver. Thank you again for your strong recommendation. We look forward to welcoming you back on your next visit!
Guest User
Deluxe Corner Twin Room With Extra Bed-Non-Smoking
Stayed in Mar 2026
Family
2 review
9.0/10
Great
Posted on Apr 8, 2026
Prime location for late flight arrival. Breakfast buffet good food and best view of osaka on level 54
Response from Property: Thank you very much for your kind review. We are delighted to hear that our location was convenient for your late flight arrival. It is also wonderful to know that you enjoyed our breakfast buffet as well as the spectacular views of Osaka from the 54th floor. We look forward to welcoming you back in the near future.
zll202002
Superior Twin Room-Non-Smoking
Stayed in Mar 2026
Family
165 review
9.5/10
Amazing
Posted on Apr 6, 2026
The hotel's location is incredibly convenient, just one stop from Kansai Airport, and directly accessible from the JR station. They even offer airport shuttle service. The views from the window are stunning, and breakfast on the 54th floor was a fantastic experience with a wide selection of food and excellent service.
Original textTranslated by Google
Response from Property: 尊敬的賓客,您好! 非常感謝您選擇入住我們酒店,並抽出寶貴時間分享您的住宿體驗。 很高興得知酒店優越的地理位置和機場接送服務為您的行程帶來了便利。 正如您所説,酒店緊鄰JR車站且距離關西機場僅一站之遙,是許多旅客首選的落腳點。 同時,看到您在54樓享用早餐時感到愉悦,我們感到非常榮幸。 在壯麗的窗外景色下品嚐豐盛的美食,一直是我們致力於為賓客打造的獨特體驗。 您的肯定是對我們服務團隊最大的鼓勵。 我們將一如既往地為您提供優質的服務,期待在不久的將來能再次為您服務。 祝您生活愉快,旅途平安!
Guest User
Superior Twin Room With Extrabed-Non-smoking
Stayed in Mar 2026
Family
16 review
10/10
Outstanding
Posted on Apr 18, 2026
The room facilities were well-maintained, and there was a good variety of breakfast options. The hotel is right outside Rinku Town Station, on the opposite side of the Outlet Mall, which makes getting around very convenient. It's also a short walk to the Outlet Mall. They also offer a shuttle bus to the airport.
Original textTranslated by Google
Response from Property: 尊敬的賓客,您好! 非常感謝您選擇入住我們酒店,並抽出寶貴時間分享您的入住體驗。 很高興得知您對房間設施的維護以及早餐的豐富程度感到滿意。 我們一直致力於為賓客提供舒適的居住環境和優質的餐飲選擇。 正如您所言,酒店緊鄰臨空站,無論是前往奧特萊斯購物還是搭乘機場穿梭巴士都非常便捷。 優越的地理位置能夠為您的出行帶來便利,我們也深感欣慰。 得到您的肯定是對我們工作的最大鼓舞。 誠摯期待在不久的將來能再次為您服務,祝您旅途愉快!
M00NZ
Deluxe Corner Twin Room With Extra Bed-Non-Smoking
Stayed in Mar 2026
Traveling with friends
6 review
10/10
Outstanding
Posted on Apr 12, 2026
The hotel is really near to airport. We can drop our baggage for early check in. The room is quite big for 4 adults and our baggage. The room is clean too. The hotel provides free airport bus.
Response from Property: Thank you very much for your kind review and for choosing to stay with us. We are delighted to hear that you found our location convenient and that our free airport shuttle service added to your comfort. It is also wonderful to know that our room provided enough space for your group and that you were satisfied with our cleanliness and baggage storage service. We truly appreciate your feedback and look forward to welcoming you back in the near future.
Anonymous User
Superior Twin Room-Non-Smoking
Stayed in Feb 2026
Traveling with friends
40 review
10/10
Outstanding
Posted on Apr 3, 2026
Fantastic location! Directly connected to JR/Nankai Rinku Town Station, just a 1-minute walk. It's only one stop (about 5-10 minutes) to the airport. They offer a free, reservation-based airport shuttle, which is great for early morning flights. Rinku Premium Outlets is right next door, making shopping incredibly convenient. • Breathtaking High-Floor Views The 54th-floor rooftop restaurant offers panoramic views of Osaka Bay, the airport runway, and the cross-sea bridge. High-floor (20F+) rooms with sea views provide expansive vistas, perfect for capturing stunning photos of planes taking off/landing and sunsets. • Spacious Rooms The twin and triple rooms are generously sized, well soundproofed, clean, and tidy.
Original textTranslated by Google
Response from Property: 非常感謝您選擇入住並分享如此詳盡的好評! 很高興得知酒店優越的地理位置為您帶來了便利。 正如您所提到的,我們與臨空城站直接相連,前往關西機場及周邊的奧特萊斯購物中心都非常便捷。對於需要搭乘早班飛機的賓客,我們的預約制班車服務能最大程度緩解旅途的奔波。 同時,很榮幸高層的景觀能為您留下深刻印象。 在54層餐廳俯瞰大阪灣和跨海大橋,以及在房間觀賞落日與飛機起降,確實是我們酒店特有的視覺享受。 您的認可對我們是極大的鼓勵,我們會繼續努力維持高標準的客房清潔與服務質量。 期待在不久的將來,能再次為您提供寬敞舒適的住宿體驗。 祝您旅途愉快!
Guest User
Superior Twin Room With Extrabed-Non-smoking
Stayed in Feb 2026
Family
3 review
9.5/10
Amazing
Posted on Mar 23, 2026
Good hotel, very good service & very helpfull to foreigner. Easy access & very close to rinku premium outlet
Response from Property: Thank you very much for your kind review. We are delighted to hear that you enjoyed our service and found our staff helpful during your stay. It is also great to know that our convenient location near the Rinku Premium Outlets made your visit more enjoyable. We look forward to welcoming you back again soon.