Jaco Laguna Resort & Beach Club

We originally rented the 2 bedroom apartment upon arrival I'm going to the apartment. We were very unhappy.. The apartment was very dirty and very unsettling with an awful smell. The front desk was very accommodating and was able to move us to two separate rooms facing the ocean. The rooms were cleaner, but very tight on space for us. The bed was like a brick there were bugs in the bathtub and the sink drain.

This place is okay, the view is not all that. I ordered a calamari the calamari was not cooked I sent it back and I still had to pay for it when I returned. I asked for french toast instead of bread and I still had to pay for the French toast.

Way over priced for what you get Positives first: Location was perfect right on the beach. Room view was the best. Negatives: From the start, no way to contact them directly because they don't answer the phone, EVER. They do not respond to emails for at least a day. They say they provide shuttle service but you can't contact them to set it up because they do not answer the phone. . 2 people man the desk from 7AM to 9 PM. The woman/girl was too busy playing on her phone from the time she arrives until she leaves. The guy was much better. They supposedly set up excursions through the hotel. She did not know anything about any of them, not even the most basic questions. Tried to get a catamaran tour set up through her and gave up after 3 days. Set it up ourselves by going downtown and it took 10 minutes. Breakfast is free but only 4 options and if you deviate, they charge you extra (full price breakfast for adding 3 pieces of VERY undercooked bacon (raw). They did not even have bacon for 3 of the 4 the days we attempted to eat there. Breakfast starts at 7 AM, excursions leave before & AM. We booked a suite, one chair in the room tilted forward to slide out. No table, no microwave. Can't bring in alcohol from outside. Required to buy their VERY watered down and extremely overpriced drinks. restaurant was extremely over priced. could not check out bicycles because all 6 were broke (lie). Too many negatives to complete here. Go elsewhere !!