Cassia Hotel Jerusalem

Beautiful new hotel, staff very helpful. Very close to old city. Pool was quite cold. Hot tub was lovely. Spa not open yet.

As a family of five, with three children under four years old, two of which with special needs and one baby, we looked for a location that would allow us to concentrate on tending to our children and allow us to rest and enjoy our short vacation with as less worries possible. When we arrived at 15:30 at the hotel, we checked-in and received a room with no elevator access. When we mentioned that this is not what was mentioned in the hotel’s description and due to the composition of our family it is not acceptable and not possible to stay in a room with no elevator access. They eventually managed to find us a room that fits our reservation with elevator access, but mentioned that there is no electricity in the room. being worried that my wife is also overwhelmed by tending alone to our children for the long duration of time elapsed during the events described above, I asked the reception manager to give me an update when the electricity problem is expected to be resolved. We waited on the streets, and we did so until after 19:00 with no resolution on the horizon. we arrived back at the hotel at 19:30 to ask for a refund and travel back home, luckily the electricity issue has been resolved and we could finally check in. Unfortunately, we soon discovered that our bed is broken and was impossible to sleep on. We decided to spare additional torture to our children in moving to another room and depriving them from sleep any longer and slept on the floor.

Everything was good! The service was good, breakfast was good, the entrance is so pretty, it is next to a park and it is close to a lot of things you can walk !

You didnt calculate the taxes in the price. Furthermore, i realized just at the check in that they calculate the submission in NIS and not in Dollars and in a very highy and exaggerated rate (more than 4 nis per $)! It was much more expensive than i thought. The receptionist didnt agree to give me the invoice that reflects what i bought - a very needed thing for my business trips.

it was not clearly indicated the swimming pool was under construction, I chose this hotel for that, ******* did not make a commercial gesture, very disappointed by the ******* service which told me to manage it with the hotel

Beautifully renovated hotel, however upon check in we were told that the pool was closed due to construction; there had been no communication prior to our arrival and we had to check out a day earlier and find another hotel with pool for the children. My complaint to the front desk were ignored and I was told to deal with ********** for a refund of the night we did not stay.

The pool was closed, our shower was broken and the air conditioner wasn't completely working throughout the trip.

Clean, safe comfortable hotel that was within 10 minutes walk to main part of Jerusalem. Easily accessible to most religious sites. Staff was friendly. Rooms were very comfortable and updated.

Best place Great hotel Great breakfast Close the best attraction