Xingkongdianzhuix
Absolutely do NOT recommend for early morning/red-eye flight travelers! This so-called four-star hotel is a joke; core services are completely missing.
For all travelers catching flights, here's a real warning to avoid this place: This hotel, claiming to be a four-star airport establishment, offered an actual experience worse than a standard budget hotel. Two issues directly turned this stay into a nightmare.
1. The so-called "24-hour pick-up service" is pure false advertising, with no emergency plan whatsoever.
I arrived in Chengdu at 12 AM. Four hours earlier (8 PM), I proactively called the hotel to confirm my flight and pick-up time. The front desk explicitly told me, "Just call once you have your luggage, and a car will be dispatched." However, after I landed and collected my luggage, I started calling the hotel at 00:15, making 5 consecutive calls with no answer. I then had a friend from out of town call another 5 times. All 10 calls went unanswered, completely ignored. I have screenshots of all call records as proof.
It was pouring rain in Chengdu at the time, and the taxi queue at the airport in the early hours was incredibly long. I dragged my heavy luggage in the rain for over half an hour, eventually paying dozens of yuan out of my own pocket to get a taxi. Upon arrival, the front desk offered no sincere apology. Their first reaction was to question me, asking, "Which number did you call?" They demanded to see my phone's call history, and then tried to dismiss the whole thing with a flimsy excuse: "The landline was broken," offering absolutely no compensation plan throughout.
2. The four-star standard exists in name only; hygiene and environmental issues were appalling.
As soon as I opened the room door, I was hit by an unbearable odor, likely coming from the bathroom area beneath the window. Chengdu had been experiencing continuous heavy rain, making the room extremely damp; the quilt felt clammy, and I was uncomfortable sleeping all night.
Even more disgusting was the hygiene condition: there were obvious yellow stains on the pillow, and a large clump of long hair from the previous guest was still on the shower floor. They didn't even manage the most basic 'one change per guest' policy. With such hygiene and environment, let alone four-star, it doesn't even meet the standards of an economy hotel.
For travelers who choose an airport hotel for convenience and ease, the complete failure of the most crucial service—the pick-up—made this stay meaningless. And the terrible hygiene and environment only added insult to injury to an already exhausting journey.
Recommendations for the hotel:
1. Either remove the false advertising of "24-hour pick-up service" or genuinely implement a 24-hour on-duty system. In case of equipment malfunction, notify guests in advance, provide alternative contact methods, and develop an emergency plan, rather than leaving travelers stranded in the pouring rain in the early morning.
2. Thoroughly investigate the source of the room odor, add dehumidifying equipment, and strengthen inspection of room cleaning to prevent leaving behind personal items from previous guests, truly matching the service quality with the four-star pricing.
Original TextTranslation provided by Google
