Guest User
September 17, 2023
I arrived at the store at 1:30 in the afternoon and was assigned a room on the first floor facing the street. The room was dark and damp because the rooms on the second and third floors had not been cleaned yet. This store checks out at 2 pm and checks in at 2 pm. This problem will arise in terms of time. However, it is obvious that the room arranged for me has not been sold, and it is not easy to sell. Take it out Making up the numbers. I also read a lot of customer reviews on Ctrip when I booked the hotel, and specifically chose the one that included breakfast and an afternoon tea experience. Since I asked to change rooms, I can have a cup of tea while waiting. The tea room for drinking tea is on the underground floor, with dim lights. It seems to be the waiter's meal time. It took half an hour to make a pot of tea and boil the water, but it didn't finish. It was served after urging once. The taste of tea and meals are ok. It took me an hour and a half from the time I arrived at the store to entering the room on the second floor, that is, I entered the room at three o'clock. I felt a little uncomfortable that afternoon. I was resting around 4 o'clock when I was interrupted by the waiter who asked me to deliver some fruit. Five minutes later, there was another knock on the door, and a female manager in black uniform came to the room to deliver some food trays (it was obvious that the room already had something, but another one was delivered, as if she was afraid that she would not order here). Okay, maybe it's because I didn't turn on the "Do Not Disturb" prompt. But at night, even though I turned on "Do Not Disturb", I still got a knock on the door and delivered yogurt. I would like to ask if it is possible to change the service method when encountering this situation? From booking to check-in, no so-called housekeeper contacted the customer alone during the whole process. The customer checked in as a girl, and the male waiter did not take the initiative to help with luggage. There was no sense of service, even though it calls itself a high-end hotel. I called the front desk to ask if there was a thermometer, but there was no such thing... I asked if there was antipyretic medicine. At first, I said yes, but then I called and said they had thrown it away... I had no choice but to order ** to buy the medicine. Of course, there are also advantages: smart toilets, L'Occitane toiletries, relatively high-end tea bags, free drinking water, and a beautiful breakfast platter. Of course, all of these are based on high-end prices. It's only a 3-minute walk from Chaoran Building in Daming Lake, which can be considered one of the advantages. If you ask me, will you come next time? Or would you recommend a friend? Probably not anymore.
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