Zhonghao Grand Hotel Reviews

Response from Property: 【❤有机器人送物❤】尊敬的客人：您好！Thank you so much for your continuous support and for choosing our hotel for the fifth time! We are truly delighted to hear that you always choose to stay with us whenever you visit Jinan.We are glad that you appreciate our excellent location, which allows our guests to easily access the beautiful canal, Daming Hu, and the food street. Our team always aims to provide top-notch service, from quick check-ins to promptly handling all requests. It's wonderful to know that our cleaning staff's friendliness and helpfulness made a positive impression on you, especially when they went the extra mile to help your wife find her lost watch.Your high recommendation means a great deal to us. We look forward to welcoming you back again in the future and will continue to strive to maintain the high standard of service that you've come to expect.Thank you once again!

Response from Property: [❤Quancheng Road Branch, Convenient Transportation❤] Dear Guest, Hello! Thank you very much for taking the time to share your stay experience. We are deeply sorry for the room cleaning and internet issues you mentioned. We felt guilty and took this matter seriously, and we have immediately reported this to the relevant department for investigation and rectification. Regarding the issue of "cleaning staff not replacing the water," this clearly indicates an oversight in our housekeeping procedures. Housekeeping should strictly adhere to the "daily replenishment of consumables" standard. Your feedback serves as a reminder that we must strengthen cleaning inspections and training to ensure that drinking water, toiletries, and other items are promptly replaced in every room to prevent such incidents from recurring. The issue of "the room's internet connection being unavailable, and the same issue also occurring on higher floors" is a cause for further self-repair. A smooth internet connection is a fundamental requirement for travel and lodging. We have contacted our engineering department to thoroughly investigate network coverage, particularly addressing potential signal hotspots on higher floors. We will promptly optimize our equipment and enhance the signal to ensure smooth internet access for every guest in their room. You mentioned "good service on the lower floors" and "spacious rooms." This compliment brings some comfort to us, but it also makes us realize that only by addressing our shortcomings can we live up to your partial recognition of our hotel. The relevant departments have already developed a rectification plan. A "supply list check" step will be added to the cleaning process, and the network issue will be debugged within this week. If it's convenient, please send us a private message with your specific check-in date. We would like to provide you with detailed information on the rectification and hope to have the opportunity to make amends for this regret. Once again, we apologize for the inconvenience and thank you for your candid feedback—it is these valuable suggestions that drive us to continuously improve. We look forward to the opportunity to serve you again and let you experience our progress and sincerity.

Response from Property: 【❤泉城路店，交通便捷❤】尊敬的客人： 您好！讀到您説“位置好，服務好，歡迎熱情”，還特意提到前台小程的耐心解答，甚至説“再來濟南還會再來”，我們的心裏像揣了顆熱乎乎的糖——這份帶着肯定與期待的評價，是對酒店最好的嘉獎，每個為您服務過的夥伴，都會因此幹勁滿滿。 “位置好”是我們紮根濟南老城的底氣，步行到大明湖看柳浪聞鶯，溜達去趵突泉聽泉水叮咚，出門就是煙火氣的老街巷，不用把時間耗在路上，這種“與風景為鄰”的便利，能被您真切感受到，便是我們堅守的義。 “友好且快速辦理入住”，藏着前台夥伴的小心思：提前核對好訂單訊息，備好房卡和歡迎禮，看到您帶着行李會主動搭把手，哪怕人多也笑着説“稍等片刻，馬上就好”。這份“快”裏，是不想讓您多等的貼心；這份“友好”裏，是想讓您剛到就有家的鬆弛感。 早餐“很棒”，是廚房師傅們最想聽到的話。他們總説“早餐要像家裡的餐桌”：現烙的油旋酥脆掉渣，甜沫熬得米香濃郁，連小菜都換着花樣來（今天的醃黃瓜，明天的醬菜絲），就想讓您一早起來，就能嚐到濟南的煙火氣。您吃得滿意，比任何誇獎都實在。 特別感謝您提到前台小程“耐心且樂於助人”。小程在前台崗位雖然時間不長，但總愛説“客人的問題再小也是大事”：您問周邊的老菜館，他會掏出手機查營業時間；您想知道泉水直飲點在哪，他會畫個簡易地標清楚；哪怕是問“哪裡能買特產”，他都能説出門道來。您的感謝我們轉給她時，這個總帶着靦腆笑容的姑娘説“下次客人來，一定記得更詳細些”，眼裡的光滿是動力。 “再來濟南還會再來”這句話，對我們來説是份沉甸甸的信任。它像個約定，讓我們更用心地打磨每個細節：讓房間更乾淨些，讓服務更貼心些，讓小程的耐心能一直延續……就盼着下次見面時，能給您比這次更驚喜的體驗。 若您真的再來，提前打個招呼呀——我們可以幫您留個能看見護城河的房間，讓小程再給您推薦些本地人才知道的玩法，讓這份“還會再來”的期待，變成實實在在的美好。 期待很快能再見到您，讓濟南的風景、酒店的用心，繼續成為您旅途裏的小確幸～ 祝您生活常順，事事如意！

Response from Property: 【❤City Walk濟南老街❤】尊敬的客人，您好！太感謝您用三個“很棒”給我們這麼高的肯定啦！看到您對服務、早餐和位置都這麼滿意，我們心裏暖暖的～ 尤其開心酒店的位置能讓您“步行去所有想去的地方”，省去了趕路的麻煩，這正是我們希望為客人提供的便利呀。早餐能得到您的喜歡，後廚的師傅們也會特別有動力，服務團隊更是會把這份熱情延續下去～ 期待您下次再來，繼續享受這份便捷與舒心，祝您生活愉快，萬事順意！

Response from Property: 【❤Nice早餐：國宴油條❤】尊敬的客人：您好！非常感謝您選擇入住我們酒店，並抽出時間分享如此細緻的反饋！您對酒店地理位置、服務、早餐以及清潔阿姨的認可，讓我們倍感温暖，我們也會將您的讚美傳達給相關同事，這既是對他們的鼓勵，也是我們堅持優質服務的動力。關於您提到的改進方向，我們高度重視並已列入優化計劃：設施翻新與環境升級：酒店目前已啟動部分區域的翻新調研，未來將逐步對大堂及公共區域的裝修、照明和座椅佈局進行調整，計劃增加休息座位，改善空間舒適度。洗衣設備優化：針對洗衣機和烘乾機效率問題，我們已聯繫專業團隊檢修設備，並考慮增加設備數量或升級機型，確保客人在高温天氣下的洗衣需求能更便捷地滿足。您的建議是我們提升的重要依據，非常抱歉因設施陳舊給您帶來不便。若您未來再次光臨，可提前聯繫我們，我們將盡力為您提供更貼心的安排。期待有機會以全新的面貌再次為您服務，祝您旅途順遂，生活愉快！

Response from Property: 【❤濟南市中心，交通便利❤】尊敬的客人：您好！非常感謝您選擇入住我們酒店，同時也十分感謝您抽出時間與我們分享入住體驗！您對前台服務的認可與對早餐水果拼盤的喜愛，讓我們倍感温暖與榮幸，我們始終致力於為每位客人提供貼心、熱情的服務，能讓您感受到這份用心，便是對我們最大的鼓勵～關於您提到的電視頻道問題，我們深感歉意給您帶來了不便。目前我們已安排技術團隊對頻道信號及播放內容進行全面檢查與調試，後續也會持續關注設備運行情況，確保為客人提供更完善的娛樂體驗。若您在後續入住中仍有任何需求，歡迎隨時聯繫前台，我們會第一時間為您處理。再次感謝您的理解與包容，期待未來仍有機會為您服務，祝您生活愉快！

Response from Property: 【❤Nice早餐：國宴油條❤】尊敬的賓客 ：您好！非常感謝您入住我們酒店並在百忙之中給我們留下的精心點評。作為濟南四星級品牌酒店，我們一直本着“賓客至上，服務一流”的宗旨，為每一位來中豪的家人們奉上我們最貼心的服務，讓您在舟車勞頓之時，能得到家的温暖。酒店地處濟南市核心地段，交通便利。我們也由衷的希望在以後的日子裏，能繼續得到家人們的支持和陪伴，祝您身體健康、工作順利！

Response from Property: 【❤Free large parking lot❤】Dear guests: Hello! Thank you for choosing to stay at Shandong Zhongwei Zhonghao Hotel. Continuously improving service quality is our work tenet. The hotel staff provides high-quality services to every guest who comes to the store with a careful, patient and enthusiastic attitude. The room environment is elegant and warm, allowing you to feel relaxed and comfortable like home when you are away from home. The development of the hotel is inseparable from your support. We will continue to work hard to provide more perfect services for your next stay. I hope you will continue to pay attention to our hotel and sincerely look forward to your visit again. I wish you a happy life!

Response from Property: 【❤酒店有新能源汽車充電樁❤】尊敬的賓客：您好！非常感謝您選擇入住山東中維中豪大酒店，很高興您給我們留下的滿分好評。出門在外，住的舒心是您的的期望，也是酒店服務的終極目標，我們會不斷努力，令您的旅途盡善盡美。希望您能將此次愉快的入住體驗分享給您的親朋好友，並和他們一起前來體驗酒店為您提供的產品和服務。酒店座落於濟南市中心繁華地段，地理位置優越，交通條件便利。不同季節，酒店推出很多優惠活動，竭誠期待您的再次光臨！祝您生活愉快！

Response from Property: 【❤共享洗衣房❤】尊敬的賓客：您好！非常感謝您的肯定與讚賞！得知您對我們的酒店服務與環境都感到滿意，我們深感榮幸。周玉敏女士和李正先生能夠得到您的認可，特別是對他們禮貌待客和樂於助人的態度的讚揚，這對他們來説是極大的鼓勵。我們一直致力於為每一位客人提供温馨、舒適且高效的服務體驗，您的滿意就是對我們最大的回報。再次感謝您的寶貴意見，我們期待在不久的將來能再次迎接您的光臨，繼續為您提供卓越的服務。如果您有任何其他需求或建議，請隨時告知，我們始終在這裏，願意傾聽並不斷改進，衹為給您帶來更加美好的住宿體驗。期待您的再次到來，祝您生活愉快！預訂中心：小煜

Response from Property: 【❤City Walk濟南老街❤】尊敬的客人：您好！非常抱歉讓您在入住時經歷了不愉快的等待，對於當晚辦理入住耗時過長的問題，我們深感愧疚。您提到 “晚上很晚到達卻因客流大導致辦理緩慢”，這暴露出我們在高峯時段服務效率和人力調配方面的不足，我們已第一時間針對此事進行復盤，此次體驗未能達到您的預期，我們再次致以誠摯歉意。若您願意給予我們一次改進的機會，下次入住時可提前聯繫我們，我們將為您預留專屬辦理窗口，並贈送歡迎飲品以表心意。感謝您的坦誠反饋，這是我們提升服務的重要契機。我們始終致力於為客人提供便捷舒適的入住體驗，未來定會以實際行動兑現承諾，期待您的再次光臨，讓我們重新為您呈現優質的服務。

Response from Property: 【❤City Walk济南老街❤】Dear guest,Thank you so much for your kind words! We are truly delighted to hear that you had a wonderful experience at our place and were impressed by our services.At our establishment, it has always been our top priority to create a welcoming and inclusive environment for everyone. We believe that every guest deserves the utmost care and assistance, and your feedback confirms that our efforts are on the right track.Your satisfaction is the greatest reward for our team, and it motivates us to continuously improve and strive for excellence. We sincerely hope that you will choose to stay with us again in the future, and we promise to provide you with an even more memorable experience.Once again, thank you for your support, and we look forward to welcoming you back soon!

Response from Property: 【❤有機器人送物❤】尊敬的賓客：您好！非常感謝您的肯定！得知我們的接待員和所有工作人員給您留下了熱情、樂於助人、專業且友好的印象，我們感到無比榮幸和欣慰。這正是我們團隊一直努力營造的氛圍，旨在為每一位客人提供温馨、舒適且高效的服務體驗。您的滿意就是對我們最大的鼓勵和認可。期待未來再次為您服務，繼續創造更多美好的回憶！預訂中心：小煜

Response from Property: 【❤Free mineral water at the front desk❤】Dear guest: Hello! First of all, thank you very much for choosing to stay at Shandong Zhongwei Zhonghao Hotel. This is the greatest trust in us. The hotel has a convenient transportation location, a comfortable and first-class accommodation environment, and considerate family services, allowing you to fully experience the caring feelings of family. All the staff of the hotel sincerely look forward to your next visit with you and your customers, and wish you a happy life!