Melia Jinan

Wendy upgraded my room, and I had a very comfortable stay. I received a complimentary welcome drink (with options) and a decent welcome snack. The hotel is very close to the high-speed train station. Whenever I come to Jinan for business, I always stay at this hotel.

Facilities: Fully equipped with everything you could need! Cleanliness: Spotless and very nice! Environment: Surrounded by shops and right next to the train station! Service: Warm and thoughtful service! Excellent value for money, especially with the discount during the New Year period! Great perks included: complimentary fruit and snacks, plus a welcome drink!

The facilities aren't new, and the cleaning staff were great, but the front desk was a whole other story. You had to proactively ask for the welcome drinks and snacks, and even then, they'd only be available the next day during business hours. When my takeout arrived, they didn't send the robot for half an hour. When I called to ask, they told me if I was in a hurry, I could go down and get it myself. I was speechless. They clearly messed up and inconvenienced a customer, yet they were so irresponsible. It was a really bad experience. I'm too lazy to move my luggage, so I'll just make do for a few more days.

The room is very spacious and new, much better than the Meliá hotels abroad. It's a five-minute walk from West Station, which is super convenient for business trips. There are also plenty of fast food options and convenience stores nearby. My only slight complaint is that it felt a bit cold inside the hotel, so you can't dress too lightly. I even had to turn on the AC at night.