Honest Review of The Madison Hotel, Jinan – Good but Not 4-Star Standard
According to Trip.com’s grading system, The Madison Hotel is listed as a Trip Plus 4-star hotel, but based on our recent stay, we believe it falls short of that rating. While we had a mostly pleasant experience, there were noticeable issues that prevent us from agreeing with the 4-star classification.
The Positives
- Check-in & Staff: The reception team was friendly, and one staff member could communicate a little in English, which was helpful.
- Room Comfort: Our room was spacious and nicely decorated, with a very comfortable bed. The air conditioning worked well and allowed individual adjustment.
- Amenities: We appreciated the complimentary bottled waters and two soft drinks restocked daily in the fridge.
- Location: The hotel is conveniently located inside Wanda Mall, making shopping and dining easily accessible.
The Negatives (Why It’s Not 4-Star)
- Cleanliness Issues: The room wasn’t cleaned to a 4-star (or even 3-star) standard. We found nail clippings on the bedside mat, indicating poor vacuuming.
- Shower Water Pressure: The water pressure in the shower was quite low, which was inconvenient.
- Breakfast Limitations: While the Asian food options were good, there were very few Western choices. Additionally, the Western cutlery felt sticky and wasn’t properly cleaned.
- Staff Sleeping at Reception: On our second morning, when we tried to check out early, the reception staff were asleep on the couches. We understand they may have been exhausted, but this is unprofessional for a 4-star hotel.
Final Verdict
The Madison Hotel is a decent option, but we’d rate it as a solid 3-star hotel, not 4-star. If you prioritize location and comfort over luxury service and cleanliness, it’s a reasonable choice. However, management should address housekeeping and staff training to meet higher standards.
Would we stay again? Possibly, but with adjusted expectations.
Rating: ★★★☆☆ (3/5) – Good, but not 4-star.
The atmosphere of the hotel is very comfortable and pleasant, making people feel relaxed and happy as soon as they enter the door. The rooms are stylish and practical, and every detail reflects the hotel's intentions. In terms of dining, both the hotel's breakfast room and the nearby cooperative restaurant provide delicious food. The variety and price of the drinks on the first floor are very good, and it is convenient to go back to the room for a drink. Special thanks to Miss Y'ulia from the front desk of the hotel for her help, I highly recommend this hotel!
Hotel near Olympic Sports Center/The Mix City,Jinan3.2% of visitors choose this area
AAnonymous User2025.02.03
The hotel is very new, the rooms are big enough, and there are gifts and game areas for children at the front desk, which are very good. Adults can also play. Except that the geographical location is not close to the scenic spot, there are no disadvantages.
Outstanding
2704 reviews
9.5/10
Price from
£ 56
per night
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The hotel is small but exquisite. It is the first time I choose it. I will choose it again next time. The rooms have everything you need and are very sufficient. The service staff has a very good attitude. The main location is excellent, convenient to go everywhere
The hotel environment is very good, quiet and clean. When checking in, I saw a group of energetic children, who seemed to be participating in training. The hotel staff were also very enthusiastic and maintained order nearby. The front desk staff completed the process very quickly After checking in, we were sent to the elevator, which was very considerate.
Very nice. The room is very clean and the service is very good. There was no water at night. I called the front desk and asked the robot to deliver four bottles. Before checking in, I called to ask if I was driving and needed to reserve a parking space. It was smaller than the Qingdao Sakura I stayed in before. Atour in the town is so much better!
Hygiene: Very clean
Environment: Very elegant
Facilities: Very advanced
Service: Very good
The only problem is how can we have a smart toilet? It's puzzling.
The hotel parking lot is relatively large, parking is convenient, breakfast is rich in variety, the front desk Xiao Ma issues invoices quickly, thumbs up, I will come again next time~ The location is good, walk around nearby, the scenery is nice
I am a regular customer of Hon Teng. I have been staying here for six years since 2018. Hon Teng's hardware facilities are well maintained and should have undergone a major upgrade. The front desk service, room service, food delivery, etc. are more professional. It's just the New Year. I wish Hon Teng better and better. Be careful when choosing the free fruits, as there are bad fruits.
Location: The high-tech section of Jinan is far away from the main urban area (”crowded” with large-scale construction sites🏗️). There are no traffic jams and construction dust. You can have a good sleep peacefully and dare to open the windows for ventilation.
Equipment: There is a free parking lot downstairs🅿️, with 2 slow charging stations, a rare tram-friendly hotel in Jinan
Service: The front desk is very beautiful and smiling, and the service is professional. Every piece of dry cleaning clothes is folded well, and the underwear is packaged separately. They are really careful and attentive. The service is much better than ”Yado”.
Environment: Large space, software and hardware are rated 5⭐
In the evening, we went to the Locomotive Night Market, which is a 20-minute drive away. It’s a big night market with lots of food and entertainment. It’s convenient to park before 7 o’clock.
Stayed in Jinan for 3 nights and highly recommend this hotel
Excellent
4752 reviews
9.7/10
Price from
£ 32
per night
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9.7/10
Excellent
MM238694****This stay experience is directly full! The location of the hotel is super convenient, the surrounding food and business districts are complete, and the travel and food are worry-free. The room was clean to the details, the bedding was soft and skin-friendly, and I could sleep peacefully late at night. The front desk service is warm and efficient, and the intimateness is full. The facilities are also very complete, hot water is sufficient, the quality of toiletries is online, and the price is absolutely perfect! I have recommended it to my friends, I will choose here next time. ~
MM442743****Comfortable trip beyond expectations, this hotel is worth N repurchase!
From the photo room in the lobby, I was hit by a gentle blow. The front desk staff smiled and guided me throughout the whole process, especially in June. Not only did I patiently answer all my questions about local play, but the intimate details made people instantly unload the fatigue of the journey. The interior of the room was full of surprises, floor-to-ceiling windows. The bedding is soft like a little into the clouds, and the eyes are good until dawn. The most unexpected thing is that the bathroom dry temperature separation is super thorough. The toiletries are light woody. Even the hair dryer is high-powered. It is too friendly to long-haired girls! The breakfast is rich in variety and difficult to choose. The freshly cooked noodle stall is just right, the fruit is fresh and juicy, and there are even local dishes, which can feel the hotel's intentions in dining. Let the whole accommodation experience be full directly. If I come to this city next time, I will definitely choose here without hesitation, and I really recommend it to every friend who pursues quality accommodation!
GGuest UserI recently stayed at this hotel and the experience was great. The hotel is in a great location, convenient transportation, and there are many food and shopping places around. The rooms are clean and tidy, well equipped, and the beds are comfortable, making people feel like dawn. The hotel's service is also impressive, the staff is warm and friendly, the service is thoughtful, and people feel at home. Overall, this hotel is very satisfied with my location, facilities and service, I will recommend it to my friends and family.
AAnonymous UserThis hotel is amazing! From check-in to departure, I experienced unparalleled comfort and convenience. The room was clean and tidy, the bed was comfortable, and the facilities were complete, allowing me to have a good rest during the trip. The hotel staff was very friendly and professional and made me feel right at home. The hotel has a strategic location and convenient transportation. There are many food and attractions to explore in the surrounding area. All in all, I highly recommend this hotel. If you are looking for a high-quality accommodation experience with excellent service, then this hotel is definitely your best choice!
MM43693****This time staying at Grand Hyatt Hotel was a perfect experience. From the moment I stepped into the hotel lobby, I could feel the meticulous service. The staff were enthusiastic and professional, always with a sincere smile and responded quickly to my various needs.
The rooms are beautifully and elegantly decorated, with all the necessary facilities of high quality. The bedding is soft and comfortable, allowing me to sleep soundly every night. The bathroom is clean and tidy, and the toiletries are of high quality and exude a pleasant aroma.
The catering is even more remarkable. The breakfast buffet has a rich variety, from traditional hot dishes and snacks to fresh fruits and juices, each of which is carefully prepared to meet different taste requirements.
The hotel also has an excellent geographical location, convenient surrounding transportation, and is close to many popular attractions or commercial centers, making it extremely convenient for travel or business negotiations.
2205918****This is definitely the most humane hotel I have ever stayed in! The warm yellow lighting in the room creates a warm atmosphere. The morning light through the window and falls on the white sheets is particularly healing, and it completely isolates the outside noise. Smart devices are super convenient to use. At night, you can watch movies on the sofa with a projector. The experience is comparable to a private theater. The hot water in the bathroom comes quickly and the water temperature is stable, the shower water pressure is strong, and it is also equipped with high-quality toiletries. The hotel even takes into account the small details of the free three-in-one charging cable and mineral water. Every facility is intimate. I will definitely choose here next time.
YYan-CheongzhangyanjunI came to Jinan with my children to learn about culture. The hotel is in a very good location, close to museums and art galleries. There are many places to eat next to the hotel. The service attitude of the hotel is very good.
GGuest UserTo trip.com
Since the hotel cannot choose its customers, this means that if a customer stays at the hotel and displays aggressive behavior or is uncooperative in living harmoniously with other guests—causing disputes or trouble to others—the hotel should have the right to blacklist such individuals. That is, to put their name on a list and not allow them to stay at the hotel again. This kind of procedure should fall within the hotel’s rights. It shouldn't be the case that we are required to accept everyone as a customer, especially if their behavior is extremely inappropriate
MM869412****The company has just moved to the neighborhood and often come to travel close to the company. It is especially convenient. The room color design is very beautiful. The corridor is clean after getting off the elevator. The carpet is soft and the whole is very high-end. The room can control the lighting projection curtains. The toilet is also electric and can be heated. The service butler will introduce the room to introduce the room function, and check out and prepare iced bottled water for us. It's really intimate to get home.
MM40390****The house is well decorated, the bedding is comfortable, clean and hygienic, the community is quiet, parking is easy, and travel is convenient. The supporting facilities are complete nearby. There are supermarkets, pharmacies, banks, food markets and restaurants at the entrance of the community. The landlady's service is attentive and thoughtful, and she sends check-in procedures in advance. To us, highly recommended!
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