Guest User
February 27, 2024
As someone who travels regularly every year, this hotel is really great, especially the duty manager Xiaoxia. The first night I arrived in Banna, I stayed in another B&B. The price was the same, but it was completely different. The next day, I stayed in another B&B. After booking He Puliyue, Xiaoxia immediately arranged for a hotel car to pick us up at the B&B, and also helped us upgrade our room type. When we arrived at the hotel, I discovered that the cleaning lady had left out the melon seed rinds in the ashtray, so I informed the front desk, and the manager on duty immediately sent them over. After having afternoon tea, he came to the room in person to apologize and give me a discount. In fact, it is just a small thing. Everyone will inevitably make mistakes and it is understandable. However, the feedback given by the hotel in the first place is really very comfortable. Secondly, I was upgraded from a twin bed to a parent-child room. I was really touched. After climbing the mountain and walking out of the bath, the hotel sent band-aids and iodine. The service awareness is first-class. Let’s talk about the hotel environment. The hotel is very new, and the building and the surrounding areas are not so good. Same, it has a great sense of design. It is just a few steps away from Starlight Night Market. It has a swimming pool and fitness facilities. The breakfast is very delicious. There is also free afternoon tea. They proactively inform the remaining room status one day in advance and proactively help with late check-out. , hotels in Gaozhuang also provide free unlimited pick-up and drop-off. There are still a few hotels that provide such considerate service, especially in Banna, which is full of tourists. The most outstanding experience of this trip to Banna is not the scenery, it is really this hotel. I will definitely come again in the future and hope you will get better and better.
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