St. Giles Southkey

Extremely disappointed. This hotel has serious housekeeping and maintenance issues. I booked St. Giles expecting a comfortable stay, but instead I spent my first night documenting the condition of the room because I simply couldn’t believe it had been inspected before being assigned to a guest. The bathroom was particularly shocking. The handheld shower head had visible black mould and grime around the spray nozzles. The grout and silicone around the shower were stained and discoloured, with mould visible in several areas. The floor drain was filthy, with built-up dirt that clearly hadn’t accumulated overnight. The bathroom door frame also had visible mould growing along the edge. It didn’t stop there. The air-conditioning vent was packed with dust, suggesting it hadn’t been cleaned in a very long time. The vanity still had obvious water stains and streak marks instead of being properly wiped down. The grout lines throughout the bathroom were dirty, the walls had scuff marks, and even the toilet bowl had visible staining. The bathtub also had marks and residue that made me question whether it had been properly cleaned before my arrival. None of these issues, on their own, would have ruined a stay. But when you see all of them together in a single room, it paints a worrying picture of the hotel’s housekeeping standards and quality control. It genuinely made me question what wasn’t visible if this is what was obvious to the naked eye. The only reason I’m not giving one star is because of the staff. Every member of staff I dealt with was friendly, courteous and genuinely tried their best to help. They listened, apologised and acted professionally. My frustration is not with them, it is with management. The frontline team shouldn’t have to apologise for problems that should never have made it past housekeeping or room inspection in the first place. St. Giles has a fantastic location and employees who clearly care about guests, but management is letting them down by allowing rooms to be presented in this condition. Until housekeeping standards and preventive maintenance improve significantly, I cannot recommend staying here.

Good location, same building as mid valley southkey shopping mall. Hotel surprised us with a slice of complimentary birthday cake for my sister as this booking was to celebrate her BD. We had city view at 23 Rd floor, nice stay and the view was good.

Enjoyed the stay! One of the bedside reading lights was not working. It would also be great if more tissue paper could be provided. Additionally, it would be appreciated if complimentary coffee capsules were available.

Thanks ms Thangaraju for the anniversary decoration arrangement and the complimentary cake. Overall its a pleasure stay.

My go to hotel in Johore . Many repeated stay. Superb location, good for shopping and food . Good restaurant in the mall. Near hotel sprouting out cannot compare. Nice river view

This is so so so convenient. A last minute staycation so quickly book a hotel. Room is good and ceiling is so high so it adds on to the spaciousness.

Quick and seamless check in. The room is adequate in size, clean and comfortable. The window view was ok. There is easy access to the mall and the lift was fast. It is located in a good location and there are many restaurants to choose from.

When we checked in the floor was dirty with shoe prints all over the toilet floor as well as outside toilet. Also the bedsheet. The shower floor was dirty. The chair and daybed also full of stains. The chiller has some sauce inside. Not worth the price.

the tea spoon provided was rusty. asked housekeeping service team who is next door for a new spoon and they took one spoon from the toilet, rinse and pass to me. i dont use that spoon after that. pillows super soft and mattress soft firm. location is definitely the best since u have so much more shops all under one roof. room also very spacious with YouTube app. internet speed is fast on laptop with big working desk and table lamp and led light make up mirror. my room is located at level 19. there's water dispenser on the same floor, super convenient. for the price of $120 for sun-mon stay with breakfast includd, its super value for money. no wonder this hotel is often sold out.