Hotels in Costa del Este, Juan Diaz

Absolutely loved it!

The hotel location is very close to the Huawei Panama office, 200 meters walk, the hotel facilities are relatively new, the catering is good, the service staff is very professional, but also help me a little while walking, the trip is very pleasant. Of course, dining at the restaurant next to the hotel is also good.

Excellent hotel, modern room, spacious and very clean. The bed is fantastic huge and super comfortable, a dream. The swimming pool is very large and super pleasant. The buffet breakfast is very very good. The bar is very pleasant but the big plus is the professional, friendly, super efficient, attentive staff, a real five-star service. Well done. 🤩

The hotel is not very large in size, but offers a good price-quality ratio, especially if you take advantage of the promotions this platform. Excellent location, you have the Metromall a few meters away, you can reach/go to/from the airport using the train , and crossing the street is Los Pueblos, where you will find other shops, possibly with lower prices. It has a swimming pool and restaurant, both open until 11:00 and a small gym to which you can access 24/7. The hotel is located in the heart of the city centre and is located in the heart of the city centre. The hotel is very comfortable and comfortable. If you like early breakfast or have a flight at 9am, it is an excellent option, it can be difficult to find where early breakfast on those sides and at the airport will be more expensive. The staff is very friendly and allow you to check in from morning, although this depends on availability, it is not a requirement but they help you if you are in your possibilities.

It started out nice because they allowed us to check in early. Once he started the process, I let him know that we preferred the king size bed as my reservation was for a ”standard room with 2 double beds or a king bed”. That was when I started getting disappointed as he said it would be an extra charge of $25 for the king bed. I questioned why and was told that my reservation was for a standard room and it was extra for a king bed. I showed him what it said but he insisted it was extra. My husband just wanted to get checked in, so he paid for it with his credit card. We were very satisfied with our room as it was nice and clean and on the bottom floor. The TV would not play any channels of any kind so we couldn't even have that on for entertainment. We went out to the pool area only to find out that the poolside bar was closed and would not be opened during our stay. (05/05/2025). When I choose a place to stay, I expect to be able to enjoy the amenities listed. It did not list anything about being a low season or that the poolside bar would be closed. We had been looking forward to lounging in the pool while having cocktails. We're went inside to the bar and had to look around to find someone to get us drinks. Later on, we did have a very nice dinner in the restaurant with good service. We had to leave early in the morning and it was great to have shuttle service available and ready to take us to the airport. The driver was very efficient and safe. I did talk to the front desk about the extra $25 charge because I still felt that we should not have been charged extra. He was very apologetic and understood my point but could only give me a card with a number to call. Overall it is a beautiful property and the rooms are comfortable.

I was surprised to see this quality in a Crowne Plaza hotel. There was nothing totally terrible, but I would definitely not stay here again. The detailed version: Airport shuttle: If you are an airport hotel advertising a free hotel shuttle, I think you should assume a good proportion of people staying there expect it to be easy to get to and from the airport. However it is near impossible to get information about it until you are at the hotel. I emailed twice the week before arriving (no reply) and called them over ten times over two different days to try get information (no answer). Finally the day of flying someone answers and just says that you go outside of the terminal and a shuttle will be there. There are no signs, no timetable, nothing. I called again once we actually got to Panama and was told it comes at 25 past the hour from door 17. I was lucky that my partner saw it by chance on the other side of the street at door 14. At the hotel, there is a printed timetable. Why not put this on the website or share it in the confirmation message?? Or at least tell people when they call? Once there, it was no problem taking it back to the airport, there's a timetable by reception. It runs around once every hour. Gym: was very good for a hotel, not amazing but it was clean and with a varied selection of machines, mats, medicine balls, resistance bands and weights. I was impressed. Breakfast: nothing to write home about but a lot of variety: scrambled eggs, cereals, sausages, cheeses, rice, empanadas, breads etc. But a lot of stuff was missing signs. The 'corn empanadas' were full of beef, which seems misleading. Restaurant: didn't use it because the selection is very limited if you're a vegetarian (I think there was one vegetarian dish). It also seemed quite expensive, I guess that's normal for a restaurant hotel, but the quality didn't look to match. Room: large and spacious with a comfortable bed, coffee machine and TV. But there was a very weird smell, it was damp and the Aircon looked like it was from the 70s (and sounded that way too). Bathroom: again OK. The shampoos/conditioners etc seem to be the wrong size for the set brackets on the wall, which makes them very uncomfortable to use, as you can only press down around .5 cm. We didn't use the pool so can't comment. As I said nothing really terrible but a frustrating experience and a surprise this is within the Crowne Plaza brand. I will personally not stay again.

The special service of the private car is very intimate. The driver arrives at the designated place on time and waits. The whole pick-up process is efficient and smooth, and there is no delay in the trip. The boss is warm and thoughtful, and the service awareness is very strong. I learned that my flight took off at 3 pm. I deliberately extended the check-out time to 12 noon for free, so that I can have more time to organize my luggage and rest before departure. This understanding makes people feel warm. This hotel is a specialty store with a strong Asian style, retaining the original architectural charm and decoration style, while integrating the comfort of modern accommodation. Stepping into it, it seems to be in a space that integrates culture and art, the environment is quiet and elegant, and the green plants dot it, creating a peaceful and relaxing atmosphere. The bedding in the room is made of high-quality materials, soft and skin-friendly, and the sleep experience is excellent. Even if you stay for a short time, you can feel at home and comfortable. It is worth mentioning that I temporarily asked for 4 more bottles of drinking water. I thought it would be extra charge. I didn't expect the boss to promise and insist on not collecting money. I smiled and said ”all small things”. This sincere hospitality attitude is impressive. For passengers who need to transfer or stay for a short time, this place is not only convenient transportation, service in place, but also enjoys humanistic care that exceeds expectations. It is indeed an ideal choice for transit accommodation. It is highly recommended for travelers with similar needs.

Die Lage am Airport ist perfekt. Der Nachteil, im Dunkelns zu Fuss dahin zu gelangen, ist echt tricky. Man muss erst rechts raus zum Bushäuschen an der sehr viel befahrenen Art Autobahn. Rechts über Schotter, dann beginnt nach 50 m ein Gehweg, um die Kurve herum, Leitplanke überqueren und gradeaus in eionzigsten, weg von der Autobahn abfahrenen Strasse. Knapp 950m. Taxi wollen knapp 10 USD. Ein Witz