Guest User
May 3, 2024
I was accidentally attracted by the unique hotel responses in the guest reviews on Ctrip, so I decided to go and experience it. After staying for two nights, I must review it seriously and responsibly today.
The hotel has a good environment, it covers a large area, the rooms are large, and the two-bedroom is impressively large. The hardware facilities are good, four-star level, and the bedding and towels are relatively new, so I'm satisfied.
The most common thing I saw before was the guests complaining about the breakfast. I was already mentally prepared, but the breakfast was still unacceptable. The cramped environment, a few fried vegetables, and the handmade steamed buns that I had high hopes for were not fresh because of the vermicelli stuffing. I gave up because of the delicious taste. I didn’t even wait for the legendary stone-ground soy milk. When I drank the soy milk the next day, it was different from what I expected. In the end, breakfast became a scene similar to the "Eight Yuan Stir-fried Vegetable Set". There were a few cold dishes that were good, but the porridge was very thin and unappetizing.
In addition, I had dinner at the hotel and ordered two hours in advance. The menu was beautifully handwritten, but there were no prices or pictures. It was like a blind spot when ordering. After ordering, I was told that the price of the previous dishes was wrong and too expensive. A big piece of it, which leaves one speechless.
Finally, the hotel service team "exists in name only." I made a mistake about the number of days I would stay when I checked in. I found out later but didn't update my room card. As a result, I couldn't swipe my room card the next day. The deposit wasn't returned after I checked out. It wasn't until I found out that I provided a receipt for the deposit. After returning from an afternoon trip, I found that the room had not been cleaned. I asked the front desk to come later, but in the end they didn't come until we went to bed. This is really a flaw and unacceptable.
Two stars for service: one for the shuttle bus driver to Tofu Village and one for the friendly service staff.
I sincerely hope that a hotel with such good conditions and design will not be ruined by such a dishonest service team.
Original TextTranslation provided by Google