The Westin Ka'Anapali Ocean Resort Villas North

We are owners at the Westin North. This was our first trip since Marriott took over. The concierge tried pressuring us to an owner’s update, which we never do. Was rude about it when we refused. The rest of staff was great. The rooms have suffered. Not sure what my $4000 in fees is paying for but the silverware was mismatched if not missing entirely. There were stains on the carpets and everything just looked old. People walking around smoking (and not just cigarettes) despite the no smoking signs and plenty of unsupervised kids in the adult only areas. I don’t mind the number of kids at all but they need to be supervised and swimming in the pool, not the jacuzzi. This property has suffered under Marriott rule. Thankfully the staff was pleasant and accommodating when we needed things or had questions.

The biggest joke of a resort. The employees really don’t want you there. It is smelly and not cozy at all. Super loud with children screaming and crying. Save your money ………… I’d recommend staying at a mom and pop bed and breakfast and don’t waste your money on this hotel that literally stole water from Lahaina.

Best bed EVER! Our view was amazing! Park right next door, amazing spot to watch the sunsets every night. We would set out our Beach blanket every night about an hour before sunset listen to some tunes and have a drink. S*** you can’t make up. ❤️❤️

Wonderful as always. I am baffled by the bad reviews. Yes, your room may not be ready until 4pm, so just relax by the pool. We always have our suits ready to change into. Check out is at 10am, however, you can use the lounge room that has showers. We always pack a bag for our last day to do this. Not a big deal! Staff is friendly and helpful. They are still short staffed due ti the fire, so be patient. Yes, only a few restaurants are open, but you have a kitchen and grill. We walked every morning to the grocery store for our food. Grounds were clean and the beach fabulous whale watching and snorkeling. We will be back next month!!

We had a fantastic stay at the Westin Kaanapali North Villas. We so much appreciated the great service we received from everyone especially Alice-Lyn Malapira, Westin Front Desk Supervisor. Everyone on the resort staff was very helpful and positive. Mahalo for a great vacation.

I’ve checked out and am left with very mixed feelings about this hotel. As I write this I keep feeling worse. The good: The concierge team was exceptional. Every question was answered honestly. We even needed a last minute cancellation on an excursion and they got it taken care of for us. Really great work from them. The room was nice enough. Nothing luxurious but it was clean with a good size bathroom and kitchenette. It was quiet and we had a nice view from our garden suite. It was cleaned often enough too. The pool and fire pit were well maintained and made for a great nightly visit. The Starbucks/gift shop was nicely stocked. Not ABC quality, but better than a gas station. The bad: there is only one dining option at the hotel, and even that was only available two of the days we stayed. The restaurant/bar at the pool (only option) is closed on Tuesdays and Wednesdays. That means the only choice for food is to leave the resort. This was disappointing to learn once we sat at the pool and were ready to relax. The only way to eat is to go to the next tower, order food, and bring it back to your own chair. Honestly, a delivery option would have been a nice solution if they were struggling to staff. The fine dining (or mid-dining?) option was closed the entire stay for “renovations.” Sadly, that restaurant was in a great location with a view that would have made for a nice dinner option. The ugly: There is no option for a late checkout, and the checkout is at 10:00am. I’m not an avid traveler, but I can’t think of a single hotel I’ve stayed at in my lifetime where the checkout wasn’t 10:30 or 11:00. Anyway, it’s their “policy” and they make no exceptions. I was told (by the manager) that it’s an “ownership hotel” which I guess means something for checkouts? That wasn’t explained. We were told that we could use the lounge while we wait for our 4:00 flight. The lounge is similar to a waiting room at the doctor’s office, far removed from the this hotel. The open air lobby is a more pleasant option, but I guess they want their bored guests out-of-sight at that point. By the end of my stay I will have spent nearly $3,000 for five nights at this resort (parking on top of the resort fee, which is always the case) and the manager was unable to find a way for us to stay in our room until noon. This is a dealbreaker for me and I won’t be returning to any Westin property for any future travel. A nice stay was ruined because of a “policy” that defies logic. Did I mention that check-IN is 4:00? The room will sit vacant until then - and a pair of guests will be sitting around, waiting for their flight. Really a bad way to finish a nice trip.

I’ll be checking out in less than 24 hours and am left with very mixed feelings about this hotel. As I write this I keep feeling worse. The good: The concierge team (Kelly was my primary contact) was exceptional. We even needed a last minute cancellation on an excursion and they got it taken care of for us. Really great work from them. The room was nice enough. Nothing luxurious but it was clean with a good size bathroom and kitchenette. It was quiet and we had a nice view from our garden suite. It was cleaned often enough too. The pool and fire pit were well maintained and made for a great nightly visit. The Starbucks/gift shop was nicely stocked. Not ABC quality, but better than a gas station. The bad: there is only one dining option at the hotel, and even that was only available two days we stayed. The restaurant/bar at the pool (only option) is closed on Tuesdays and Wednesdays. That means the only choice for food is to leave the resort. This was disappointing to learn once we sat at the pool. The only way to eat is to go to the next tower, order food, and bring it back to your own chair. Honestly, a delivery option would have been a nice solution if they were struggling to staff. The fine dining (or mid-dining?) option was closed the entire stay for “renovations.” The ugly: There is no option for a late checkout, and the checkout is at 10:00am. I’m not an avid traveler, but I can’t think of a single hotel I’ve stayed at in my lifetime where the checkout wasn’t 10:30 or 11:00. Anyway, it’s their “policy” and they make no exceptions. I was told (by the manager) that it’s an “ownership hotel” which I guess means something? That wasn’t explained - just that we could use the lounge while we wait for our 4:00 flight. By the end of my stay I will have spent nearly $3,000 for five nights at this resort (parking is not included of course) and the manager is unable to find a way for us to stay in our room until noon. This is a dealbreaker for me and I won’t be returning to any Westin property for any future travel. A nice stay was ruined because of a “policy” that defies logic. Did I mention that check-in is 4:00? The room will sit vacant until then - and a pair of guests will be sitting in the lobby waiting for their flight.

I've read all the bad reviews before booking and my husband and I thought they may be exaggerated. We were WRONG. It is that terrible! Our unit 7173 was infested with cockroaches. The roaches were coming from behind the microwave oven, from the power outlet and also roaches droppings in silverware drawer. Roaches were also crawling inside the coffee maker. We ate from the mini kitchen a couple of nights and wanted to vomit. Thankfully, we didn't get sick. My advice is DO NOT USE the kitchen without fully inspecting all drawers and appliances.

Here is a summary of our visit to the resort that was NOT too busy in early November 2023: 1. We reserved a room with a balcony. The balcony was so narrow that you could barely have the chairs in there. And the best part was that the front of the balcony was a wall! almost 5 ft high. There was no space to sit, but if were to sit there, we would be looking at a wall. The room was very dark as a result. 2.The room smelled from cigarettes. They sent someone to clear the air with an ozone machine. It helped with the cigarette smell, but we were not able to sleep due to the strong, sharp smell of the ozone. 3. The next day we spoke to one of the managers. She told us that none of the other rooms would be better. We offered to pay extra in order to be upgraded and she said that was not possible. We had to stay at the same room category even thought the resort was not busy at all. 4. They moved us to a room right next to the hotel's main A/C unit. Now we couldn't sit on the balcony due to the harsh noise from the A/C. 5. Our friends stayed in another room and they said their room was not very clean. 6. I would like to point out that we reserve the room directly from the Westin (Marriott) website.