Firstly the problems began on arrival , took a while for the hotel to find our booking and we was very late anyway, I asked for food and mekan made it happen all downhill from here . As we arrived early hours of the morning we was exhausted , room looked ok was enough space , modern looking . In the morning we went down for breakfast I’ve never seen so many flies was infested in the dining room , and flies all over the food . This was a daily occurrence but was not as bad the rest of week In the sense was still flies on everything , you couldn’t eat they was all over everything . All inclusive and we ate out most nights I couldn’t stomach eating the food only if it was covered , if you do stay here use the app get ir ( it’s cheap ) The cleaning of the rooms was near non existent bedding not changed but towels ( albeit one short every day ) was daily no tea or coffee given only coffee mate??? Floors never cleaned I literally dusted myself. Fittings fell off the walls, not all electric sockets work , oh and for a new hotel the taps was rusty the sink moves and after one person uses shower it goes hot and cold . The door handle to come in room was barely hanging on . The bedding towels etc second hand from another hotel so wasn’t even new . We used the free shuttle bus to go to the beach , quite a walk from where the bus drops you , you get your own part of the beach different hotels have there own section Hotella the worst , no toilets , and the other hotels have boards down the whole way to the water 46 degree heat you need it sand melted our shoes , but the snack bar there does cover the food in cling film and the chef looked very clean is his chef whites they served , burgers , fries , nuggets a bit of fruit And plenty of choice for drink . Problems arose when we went to get the bus back last bus is 5 we arrived at the bus stop 4.45 incase it came early . 5.30 and Still no bus , lucky my son did not come so I asked him to go to the reception and find out if it’s coming , he was shouted at told 5 o’clock which he explained his mum Is disabled and still not on the bus , bus arrived 15 minutes later driving at speed ( obviously told hurry up ) we got on the bus engine left running had to sit and wait for another 10 minutes as the driver what appeared to be waiting for his friend , detoured to drop him then finally back to the hotel , I spoke to reception and still no sense Was made of the bus being nearly a hour later and temperature over 40’degrees, no apology just attitude baring in mind I walk with 2 sticks . The on site shop is rubbish no essentials we also hired a scooter from here ( as we needed essentials ) the hottest day and it ran out of battery luckily we had family still at the hotel we got help back not from the owner and he still wanted us to pay I can not walk so was not happy to pay as it broke down ( I did not pay ) Snack bars same as inside, flies land on everything the whole hotel is a fly utopia honestly , standard burgers