Guest User
November 4, 2021
Typically I use the overall rating and a skim read through the reviews, both good and bad, to decide on booking a place. I apparently didn't read the bad reviews on the Lilikoi Inn, because when I read them while there they summed up our experience :( The rest of our trip we were at airbnbs that cost $60 - $100/night and they were all much better than this dump. For us $200/night is a treat and the place should be nice!! See my pictures. The public/shared areas of this place are filthy. I have a fairly high tolerance for some grunge, but it's truly gross. All the light fixtures are encased in dust, spider webs and spiders (dead and alive). My picture of a light fixture is the one directly over the sink and clean dishes rack. "Guest Kitchen" is advertised as being well equipped - there are inordinate amounts of tableware - but I couldn't find a single pan. Let's consider the tableware - I had to dig through the silverware to find a fork that didn't have remnants of food on it. Likewise the plates. However we did receive a lecture about being sure to do our own dishes immediately so Trina (owner) "doesn't have to deal with them". When my spouse was doing our dishes in the evening, she brought hers out and put them in the sink next to him and said "I'll do those in the morning". One of the reasons we selected this place was the hot tub - it was our plan for our final evening in Hawai'i. When we asked to see it while checking in we were told in a manner that was both dismissive and unapologetic that it wasn't working. We also were regaled with a "poor me" story about having to wait "weeks" for someone to fix it. When wandering the grounds later I came across the hot tub - it clearly hasn't been used in a very long time. See picture - not pictured are the broken steps up to the platform the tub is on. It clearly hasn't been in use for many months - and if someone came to work on it they wouldn't be able to because it is full of and surrounded by junk. The website and description should be updated to reflect there isn't a hot tub. When checking in I asked Trina if they could prepare a breakfast to-go as we had to leave at 5:30am. The reply was admonishment about not disturbing them or the other guests, and a lengthy monologue describing ways to be quiet. There wasn't really an answer about breakfast at that time - but later I was gifted another speech about the fact that we had "lots of food in the fridge" and "can't you just make a cheese sandwich?". * see mitigating factors. Trina reiterated about being quiet in the early morning another couple of times - but then their dogs barked at length several times during the night, which completely disrupted our sleep. Talking of dogs - one of the other negative reviews mentions that they feed their pets in the "commercial kitchen" - which they deny in ALL CAPS in their response. I witnessed her feeding the pets in the commercial kitchen, and then leaving the dirty dishes on the floor until the next feedi