Pantower International Hotel

Excellent counter service. Good breakfast at hotel. Gift shop available in hotel.

This stay was very average. First, I waited more than 5mins with a toddler to check in. Also, someone pushed in the line just before it was my turn and the staff didn’t serve me first. Then a lady served me and gave me a free upgrade to apologise for the long wait - she’s great. After showing my toddler, we realise the shower area is a bit small and hard to wash the little with 2people in it. I went to reception and asked if there are similar rooms with bigger shower area. The first sentence the receptionist said was “This is still small?”, then told me there’s no rooms with bigger shower area - not professional and not helpful. Next morning the manager rang me and want to help me find another room. She was very patient and helpful. We got a room that we’re happy with. Then a day after while I was looking for my toddler’s toy, I found a slipper and a paper at the bottom of the couch from previous people :( The hotel really need to work on the non smoking policy, I can smell fresh ciggy smells on my level and my husband even saw people smoking in the hotel and the elevator.

Nice breakfast buffet selection. Too bad can smell smoke from the air conditioner which is coming from other room.

Room is very spacious, facilities are all great including swimming pool, gym, snooker, massage place etc.

Great location for my visit great rooms and the staff were friendly

This is not the first time we stay in Pantower international Hotel. we find it good and meet our expectation. will recommend to other family members and friend.