Kazarma Hotel

We had booked as a family of 4 through Booking and unfortunately this was non refundable. On the day we arrived we were told that our kids cannot use the outdoor pool as it was being cleaned, on a Friday afternoon during a Bank Holiday weekend. We complained and only after a lot of complaining they allowed our kids to use the indoor small pool for 1 hour. Unacceptable services and attitude from the Hotel Manager who told me that the outside pool is free and I’m not paying for it so I should not be complaining anyway. Gym was closed until 11 in the morning the next day, so also not accessible all day. Next day, Saturday morning the outside pool was closed again and they said it was open after 11 but they never removed the protective ropes and the pool bar was also closed. Bottomline, this is a winter place that is not fully functioning in the summer months and they advertise for facilities/services they do not offer. They have a bad attitude and do not apologize. The place is very weathered, was not terribly clean and the village and surroundings feel abandoned. Save yourself some time and money, go someplace else unless you are 85 with no expectations for any physical or social activity.

The stuff of the hotel is the problem. They are rude and can not handle any request. The room had a smell of smoke. We seeked technical assistance from the reception, however they ignored us. Also ignored any safety issues may occurred due to this smell. Finally we had to check out in the middle of the night.

The food was delicious (check out the chef’s recommendations for the day), the staff was super friendly, great views and very quiet and relaxed environment! Would definitely recommend paying a visit if you’re spending the day close to the lake.