Bear Hotel at Nilai

The front desk reception was indifferent: the staff did not make eye contact throughout the whole process, the check-in took more than 20 minutes, and they were extremely impatient with the guests' inquiries. 1 Problem solving and shirking: After the air conditioner failure was reported, the staff refused to deal with it on the grounds that "equipment aging is normal" and did not provide any compensation measures. 2. Facilities and equipment Basic function failure: The air conditioner temperature cannot be adjusted and frequently shuts down automatically, and the water temperature of the shower system fluctuates violently, posing a risk of scalding. 2 Sound insulation effect defects: footsteps in the corridor and the sound of the TV next door can be clearly heard in the early hours of the morning, which seriously affects the quality of sleep. 23 3. Hygiene hazards The room cleaning is not up to standard: hair stains are found on the sheets, the bathroom floor drain emits a rancid smell, and the thickness of the dust on the windowsill is visible to the naked eye. 14 Public areas are dirty and messy: garbage in the elevator room is left for more than three hours, and the surface of the gym equipment is sticky and not disinfected.