Hotels Near Charles B. Wheeler Downtown Airport in Kansas City

Exceptional service. Recommend to anyone. 100! I came all the way from Asia and expect a normal stay in kansas city during my world cup travel. Out of expectation, I made a mess re my booking, credit card payment and luggage. With God's help sending an angel, Lucy at the check-in counter gave her 200 percent effort and patient to help me sort every single thing out. Without her, i wouldnt get my confirmation of stay and my luggage. I peacefully settled down. The service is 100/100.

The room was great, and the facilities were excellent too. I had to catch a flight at 3 AM, and due to a payment issue, I couldn't book a taxi. A young lady at the front desk, working the night shift, kindly helped me communicate with a driver waiting outside. He drove me to the airport, and I'm incredibly grateful for her service. She's a truly kind person. For some reason, my flight didn't take off. I kept trying to call the hotel's front desk, but couldn't get through. Around 7 AM, I asked Trip.com if they could contact the hotel to see if I could extend my stay in the same room and check in early. I was willing to pay extra. When I got back to the hotel, I spoke to an older woman at the front desk, who had just started her shift. She said I had to book first before she could tell me if early check-in was possible. I explained that if early check-in was an option, I would book another night. She refused, and it became a frustrating loop where I couldn't book a room. Trip.com customer service was very proactive in trying to contact the hotel for me, but they only got through once in three hours. I mentioned that there was always someone at the front desk, so I still don't understand why the calls weren't going through. Big thanks to Trip.com. In the end, I went to another hotel nearby. The front desk staff there were incredibly nice and allowed me to check in early. They also told me that the woman at the other hotel's front desk, who said I had to book first to check on early check-in, was completely out of line.

Great hotel, can't complain

This is a very good location for downtown K.C. The hotel lobby very nice. We ate dinner at the restaurant in the hotel and the food and service were very good. The only complaint here was that the attached bar was very loud and the restaurant ambiance could be redesigned to be more comfortable and intimate. There was a group of about eight people at a large table near us that were having load discussion that was distracting for us but dealt with it. The room was small but the renovation was very nice, bathroom was big with a nice tub/shower that my wife enjoyed a epsom salt soak. My only complaints are that there is no fridge or microwave to heat coffee. Also, they use the old style coffee two cup coffee maker as most hotels have now gone to keurigs. The hallway noise is very noticeable and the room-to-room noise is as well. We could literally hear the conversation in the next room. One thing that I really dislike is the lack of a ”do not disturb” card for the door and as expected, the housekeeper was knocking on the door at 9:00 a.m. to clean the room even though checkout is at noon! I'm sure there are much better and newer hotels but if you are looking for a reasonable place to stay in the heart of downtown K.C. this is a good choice.

This hotel is in the area near where I needed to be this weekend and it was clean. I will be staying again as I will need to return to the area. I did have a mishap in that housekeeping cleaned the room but didn't make the beds. I had to leave to get to my performance venue about an hour after checking in, so I went to tell the front desk. The receptionist was very accommodating in getting someone up to my room ASAP, and they were made when I later returned. Thanks! Also, I think one of the elevators isn't working, so you might have to wait a little longer. Had I stayed longer, I would have found the stairs.

Absolute Paradise. We were originally in a different hotel that had bed bugs and a kiosk for a front desk. We demanded a refund and came here instead. There is a pool in the basement. An amazing breakfast that had plenty of options and changed the options each morning. It was clean. I say again, it was clean. Is it the rits? No. But will a middle class family be happy with it? Yes.

The friends we went to from the airport were very convenient. It would be great if we took a taxi directly. Then the front desk service was very friendly. We stayed in so many hotels and felt that the price performance of the hotel was very high. Recommended

I really liked the stay here, the rooms are very spacious. The bathrooms are completely clean. Breakfast? The best part! The waffles and the attention of their service have been excellent

Check in was easy. When we arrived to our room it had a strong air freshener smell and the temperature was warm. We went to turn on the tv and the hdmi and cord for the tv were missing. I called the front desk and they came up immediately and fixed the tv. He informed me that they had just deep cleaned and painted the room. Once the tv cords were found I took off my shoes. I noticed the floor was wet. I assumed when they deep cleaned they shampooed the carpets. Didn’t sleep very well because the people upstairs sounded like they were wrestling or bouncing balls. Called the front desk again to inform them of the noise and they took care of it. It did take all night for the room to cool down and the air kept shutting on and off. It wasn’t an awful stat but could have been better. Oh and the breakfast wasn’t very goood.

This hotel needs to learn about customer service. They definitely are on point with their breakfast game though!!