Green Mountain 5* Hotel

The Price for room Is ok, people on reception very pro And nice, breakfast great, swimming pools perfect but...just 2 pillows And 2 blankets for 4 people. No cleaning service for 5 stars hotel but we were in appartment So there Is mayby different service. But the disaster Is restaurants ala cart. In Italy restaurant they bring main food And soups after without spoons And in main restaurant we had a digestive problems after dinner. So it Is not bad but it Is 3 stars service. But swimming Area And surrounding Is very nice. We read the reviews of different Hotels in the Area And it looks this Is the best one here:-) it Will be great to improve the service And food ala cart.

Very Rude staff. Asked for a spare hotel key and was told i need to pay 50Zl for it, not 5 star experiance,

Loved the property and the location but the staff could have been more friendly especially in the Polish restaurant

Up on the hill it’s hard to walk into hotel. Shower is only handy cap style and isn’t to good technical condition. No normal ventilation in bathroom.

We made last minute booking at the Green Mountain Hotel after being massively let down by another place in Karpacz. From the very first minute we were greeted with kindness and professionalism. Nothing was too much of a trouble. All the staff we came across were willing to go an extra mile to make your stay memorable. Our apartament was spacious, comfortable and clean. It was a nice bonus having our own sauna in the bathroom. The spa facilities were well designed and very relaxing. Only the pool area was getting quite busy at times with families with children. Breakfast was very varied and catered for all tastes. It was well managed, so we never had to wait for a table. Food at the restaurant as well as the bar was absolutely outstanding! The best chicken Caesar ever and steak tartare! Just divine. For the nature lovers there a few hiking trails around the hotel, which are nothing short of spectacular. In spite of not being fan of big resorts, staying at one of the apartments still felt cosy and intimate.

We were here for 5 nights and had quite an enjoyable stay with a very nice room with a balcony and a Sniezka mountain view. The location on the outskirts of town had the advantage of being close to some of the main walking trails but the disadvantage of no easy access into town. The Hotel is extremely family orientated (Atleast this time of year) which is a bit problematical as there is only one bar and two restaurants which is not enough for an establishment of this size. The existing bar and restaurants also lack much ambience. The facilities are stretched and while good, the two breakfast sittings were extremely busy. When we opted for a la carte in the evening the menu was very limited and just designated tables in the main buffet restaurant with near zero ambience. The Italian is not a lot better and is basically a big cafeteria. What this hotel desperately needs is two or three bars including something like a roof bar/restaurant which takes advantage of its wonderful position and is preferably child free. The lack of this kind of facility or a proper a la carte restaurant ( apart from the Italian) lets this hotel down. We found ourselves having to go out of the Hotel every evening as there were such limited options within the Hotel, much to our disappointment. Although a nice Hotel it is plainly not 5 star for many reasons. Incidentally we noted there was no hand cream provided in the rooms and the existing toiletries were not replenished unless specifically requested. We found ourselves having to go out in the evening as there was very little to keep us there in one bar or restaurant usually over-run with children. We hope management read these reviews and takes them as constructive feedback because the Hotel is good but could be so much better.