The location is great because it's close to the ski resort and outlet mall, but there aren't many other places to go in the area, so the choices are limited. Overall, it's clean, but rather old-fashioned, more like a traditional guesthouse than a hotel. The rooms are dark and poorly lit. The toilets are very small. This hotel also welcomes dogs, so it's somewhat like a dog hotel. There's absolutely no soundproofing; you can hear noises from the next room or upstairs. The worst part is the hot and cold water system; it's inconsistent and the temperature fluctuates. Breakfast is included with the purchase, but it's not a buffet. If you order breakfast, you're required to eat it. If you don't eat at the restaurant during designated meal times, they'll wake you up in your room. If you still don't eat at the restaurant, they'll pack your breakfast for you. This is unlike typical hotels where you can freely choose your breakfast at the restaurant during meal times. Furthermore, the restaurant closes after meal times; it's not always open. There's no restaurant after breakfast hours, making eating breakfast feel somewhat oppressive. A few notes: During my stay, a female staff member at the front desk was extremely discriminatory towards Chinese people during the daytime hours, but was extremely respectful to Japanese people. She even bowed 90 degrees to Japanese guests as they left, escorting them to the roadside until their cars drove away. However, she completely ignored us Chinese and Hong Kong people, treating us as if we were invisible! Another strange incident was that the TV turned on automatically while I was sleeping, even though I never turned it on during the entire trip. Since I wouldn't be watching TV in the hotel during the trip, the remote was on the top shelf and I never touched it, yet the TV turned on by itself.
Overall, the accommodation was uncomfortable, nothing particularly good. Staying overnight in Karuizawa is okay, but if you want to stay for several days, you should choose other options.
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