Guest User
July 1, 2025
The rooms have a strong musty smell, and the air conditioning units are clearly not cleaned - they blow out the same damp, moldy odor. The staff is unfriendly and visibly irritated most of the time, as if you're bothering them just by being there. There’s not enough parking for guests, so you’re forced to park in an unlit field with no security - it feels unsafe and completely disorganized. Shockingly, towels were stolen during our stay. When we brought it up, the response was dismissive, and the security staff became aggressive – one even threatened a physical altercation. Completely unacceptable behavior. The kids’ playground is laughably small - made for maybe 10 children, while there are constantly over 100 families with kids at the resort. There’s no kids’ program or activities whatsoever, despite this being advertised as a family-friendly destination. Overall, the experience was chaotic, unprofessional, and far from what you’d expect for the price or the star rating. Do yourself a favor and choose another place.