Epirus Palace Congress & Spa

Finding dog-friendly hotels is not necessarily easy but this one is perfect. From the moment we arrived, nothing was too much trouble - from finding us a room on the ground floor (much easier with well-travelled Bubble who is usually easygoing but does not like lifts and cannot walk up too many stairs because of a recent injury), to our discovering the room included two bowls and a dog blanket, a balcony to sniff the air as well as facilities for humans such as a coffee machine, a large marble-tiled bathroom with bath and shower, a very comfortable bed, sofa, a bottle of water and good wifi. The head receptionist who was so kind making sure we got that ground floor room also remembered Bubble's name the next morning, which was very sweet of him. The best doggie bit is the dog park at the back of the hotel, perfect for a safe mini-walk. For humans, breakfast was served in the Orange Grove restaurant and although it is a large catering space, everything we needed was there, from yoghurt to croissants to Epirus pastries. There's parking on site, a pool for the summer and a spa should you be so inclined. We'll definitely stay here again, this was an excellent stay on all counts.

My recent stay at Hotel Epirus Palace was really disappointing. I expected a lot more from a supposedly top-notch hotel, but it fell far short. - SPA ISSUES Let's talk about the spa first. Most good hotels let you use the sauna for free after a workout, but not this one. They charge a big 20 euros per person each day, so it's 240 euros for two people for six days. It's not fair to make guests pay so much for basic stuff. Anyway, on my birthday, my friends surprised me with a jacuzzi session. But it turned out the hotel hadn't told me about it because they were waiting for the money to arrive in their bank account. My friends even showed them the payment proof, but the hotel still hesitated to confirm. They finally told me about the surprise just one day before we checked out, as that's when they got the money. So I had to change my plans quickly if I were to enjoy my birthday present. - ROOMS Now, onto the rooms. I stayed in one of their "comfort rooms," but there was nothing comfortable about it. The TV was tiny and outdated, the room felt old and there wasn't even a coffee machine, which you'd expect even in cheap places like Airbnbs. - BUSINESS CENTER Trying to get some work done was another headache. When I asked to use a meeting room for just two hours for a work call, they demanded a ridiculous 80 euros. It's clear they care more about squeezing money out of guests than providing good service. -BREAKFAST Breakfast was good, but the waiters were hardly around. I won't dwell on the first two days when the hotel was packed because of the bank holidays, but for the rest of our stay, the hotel was practically empty. So there's no reason the waiters should have been busy. I couldn't get anyone to bring me coffee unless I got up, searched for them, and asked. - STAFF The worst receptionist was the woman on the night shift. Every conversation with her seemed to go nowhere. She even bluntly stated that they were understaffed and couldn't accommodate my business needs. Then, on the third day, all the lights on my floor were off. When I politely informed her at the reception, she responded without even looking at me, "Yeah, we'll check it out." Another time, I asked the staff not to enter my room to change the sheets because I had my pet in the room and I didn't want anyone to frighten it. Instead of reassuring me, she remarked, "I hope your pet won't be noisy by barking." I have a cat. Later that night, a group of students checked into the hotel, and the noise they made all night was unbearable. - FINAL THOUGHTS Honestly, I have no idea who this hotel is meant for. It's far from anything interesting to do, and it's not suitable for business travelers either because of the lack of support and amenities. Overall, my experience at Hotel Epirus Palace was a total letdown. I wouldn't recommend it to anyone unless you enjoy wasting your money for nothing in return. It was definitely the worst hotel I've ever stayed in.

Oldie but goodie Even though the Hotel is an older 5 star it was maintained in a clean condition and the staff tries to assist its guests to the best of their ability. THE BREAKFAST buffet is excelent and there is plenty of safe parking.

The hotel looks very good from outside! But the room was not clean, there was a poop in the toilet.. i have no words.. We have forgotten our toothbrushes and asked the reception they did not have.. this is a 5 star hotel. But I think the stars are broken now..

Spent a night here not by mu own choice but as my flight was delayed. From this sjort stay i can say I was Not impressed. Claims five stars… Hotel in the middle of nowhere with big pool that opens at 11 and closes at 7. Decent buffés, Nice public spaces.