The Cliffs at Princeville

Stayed here for part of our honeymoon. Tried to cancel the reservation as soon as we walked in and saw the room but we couldn’t get our money back. The Cliffs does not look like the photos shown on here. Staff in lobby is rude. Rooms are hot with no A/C. Visitors need to go to the lobby to swap their own towels. We checked out after 1/3 nights even though we “weren’t allowed any money back”. Do yourself a favor and stay elsewhere.

Pretty location but limited food options nearby. Room we were given was dark, ground floor and no view. Good reminder to confirm room type/location with property ahead of time.

Staff is friendly, the rooms are beautiful and spacious. I would definitely stay here again. It has good walking trails around but no walkable restaurants.

Stayed with two kids (4 and 7). The rooms are spacious, with a functional kitchen. The rooms could use a bit of an update, but that's not uncommon with older resorts in Kauai. We ended up moving resorts after a couple nights for two reasons: we didn't have an ocean view (and neither does the pool) and the lack of air conditioning was uncomfortable at night. We didn't feel comfortable leaving doors and windows open at night with the kids, and roosters tend to start going nuts at 5am. Also, the pool is 4 feet deep and doesn't have a shallower section so it was hard for our beginner swimmers since they couldn't touch at all. Princeville is beautiful and quiet but you'll be cooking for every meal.

Great staff, very friendly, accommodating and professional. Well maintained and amazing views.

5 nights in Poipu and 5 nights there in Princeville at the Cliffs. We had a nice time at this place, but it was really hard to sleep at night for a couple of reasons… The pillows were awful, just clumps of cotton and left our necks sore each morning. It was so hot and humid in the rooms and with no ac you are especially feeling it at night. They have two fans but they don’t really do much but blow the warm air. Totally awesome waking up throughout the night drenched. Then because you have to keep the slider doors/windows open, you are waking up starting at 3am to roosters non-stop crowing right outside your bedroom. The funny things are everywhere, but we heard them much more here and probably because we had AC and closed doors in Poipu. Being able to use the bikes were great though and used those twice to get to a couple of beaches close by. Great to have a mini cooler and two beach chairs. We liked the pool area and enjoyed that. Our room was at a back building (so keep in mind not all rooms are on the cliff like it appears) and we had a nice tropical garden view. Room would benefit from an update. There is one area where they had Adirondack chairs you could sit and enjoy the ocean view on the cliff and watch sunset. It was nice having laundry available in the room too (but they only provide soap for two loads and then you need to purchase). Overall, if they had better pillows and even a small window unit for the bedroom it would make all the difference.

We didn't realize this place didn’t have air until we arrived. We were very hot during our stay and for the amount we paid we would’ve went somewhere else that had air if we had known. When I was texted by a person at the hotel telling me welcome and asking how they could make our stay better I replied with asking if they had an extra fan. They then told me I would have to ask someone tomorrow instead of just checking for me when asking. So not the best experience. The place was pretty clean though!

Parking was tough. The pool and jacuzzi were so heavily chlorinated it burned the eyes. I was charged 3 times for my stay and it maxed my card. I had an embarrassing moment using my card at a restaurant when it was declined due to the multiple charges. No A/C but that’s ok… bathrooms were a bit dated All in all it was great except the triple charge.