St. 21, J. Gruodžio g., Kaunas, 44293 Kauno m, Kaunas, Kaunas county, LT-44293, LithuaniaView Hotel Details
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Best Western Santakos Hotel Guest Reviews
4.1/5
Very Good
68 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities4.1
Service4.1
Cleanliness4.1
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All reviews(68)
Positive reviews(25)
Reviews with photos/video(1)
Negative reviews(8)
Guest User
2 Single Beds, Non-Smoking, Flat Screen Television, Wi-Fi, Coffee Maker
Stayed in May 2024
Business travellers
19 review
3.2/5
Posted on Jun 18, 2024
Air conditioner doesn't work , so hot I the room
Echoniuniuniu
King Room
Stayed in Aug 2024
Business travellers
11 review
5.0/5
Outstanding
Posted on Sep 21, 2024
The room is very clean.
The location is very lovely.
There is a great cafe 100m away.
There is a beautiful red brick castle outside the hotel🏰.
I highly recommend it.
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Guest User
Stayed in Oct 2024
Couples
5.0/5
Outstanding
Posted on Nov 20, 2024
"I had a fantastic stay at this hotel! The warm welcome from the staff made me feel right at home, and the breakfast was excellent with a great variety of delicious options. The location is perfect, making it easy to explore and get around. The combination of friendly service, great amenities, and a prime location makes this hotel a top choice. Highly recommend!" Loads of restaurants coffee shops every place we went to they were so nice. Would definitely stay here again.
Guest User
Stayed in Jun 2024
Other
1.0/5
Posted on Jul 13, 2024
Poor, aircondition was not working, im the higest meber of best western and the last year at have more than 100 nights, and this was the poorest room i have, shampoo poor, the pressure from shower was poor, reception poor, breakfast poor, wery dissapointed
Guest User
Stayed in Jun 2024
Other
4.0/5
Very Good
Posted on Jul 5, 2024
Not the biggest fan of Best Western hotels but this one pleasantly exceeded expectation. Very good size bedroom, well maintained, comfortable, spacious and quiet. Breakfast was fine, particularly by Eastern European standard. Location was good. Very close to the main promenade for the bars and restaurants, and a 20 minute walk at most to the town hall square at the heart of the old town. Free car parking provided.
Guest User
Stayed in Apr 2024
Other
1.0/5
Posted on May 12, 2024
I had higher expectations for a 4-star hotel, but unfortunately it fell short. The air conditioning was ineffective , as it only operates from a certain date in the summer. The cramped toilet was a discomfort. Additionally, the shower with curtains lacked hygiene, as they seemed to never be replaced or cleaned between guests. The breakfast offering were subpar with cold and premade items , including stale pastries. The room were noticeably outdated. Overall, this property was a disappointment and I won't be returning
Guest User
Stayed in Feb 2024
Other
4.0/5
Very Good
Posted on Mar 22, 2024
Staff was welcoming, kind and helpful. Room was nice and clean, so was the bathroom. Hotel is very close (walking distance) to the old town and the historic centre. Free parking was a great amenity. Rooms are a bit outdated and could use a renovation. Toiletries should be refreshed daily. Breakfast was nice, but could have more choices.
Guest User
Stayed in Dec 2023
Other
2.0/5
Posted on Jan 7, 2024
The bed was very uncomfortable, despite we select king size bed when booking , but on arrival we got two single beds connected together. During the sleep at night beds separated in two parts and it was very uncomfortable. Staff member on arrival was rude, and seemed not happy with her work duties. TV has only one national LRT channel available!!!!!!
Guest User
Stayed in Oct 2023
Business travellers
3.0/5
Posted on Nov 2, 2023
Hotel is well located close to main pedestrian alley but on a quite side street. Rooms are wide, with classical furniture, which really needs refurbishing. Nevertheless, all is clean, also the linen on the beds were OK and the beds were comfortable enough while not the very new. Breakfast should be improved with more non meat options, salads, vegetables & fruit
Guest User
Stayed in Sep 2023
Family
5.0/5
Outstanding
Posted on Oct 15, 2023
Three day visit to Lithuania and accommodated in Best Western Satakos Great value and well situated Beautiful double room overlooking street Quiet and comfortable Very spacious Easy check in although required to pay city tax €6 Didnt take up breakfast option €10 Close to main areas Turn left when leaving hotel and follow road round to main route towards Main Square Take Bolt (Uber) taxis Mega cheap Avoid public taxis Extortionate Train to Vilnius well worth the cost €26 first class x2
Guest User
Stayed in Sep 2023
Other
4.0/5
Very Good
Posted on Oct 11, 2023
Very nice hotel very close to the old part of the city. The rooms were very comfortable and clean. Free parking and good breakfast. Cant complain - this is what you should and will expect from a Best Western Hotel.
Guest User
Stayed in Aug 2023
Solo travellers
5.0/5
Outstanding
Posted on Sep 16, 2023
Lovely hotel. Staff were great but special mention goes to the wonderful staff in Reception! They could not do enough for me. So very helpful and informative. The food was in the form of a buffet and it was excellent! So much choice to cover every type of diet. Fresh and tasty. I only had breakfast there and it was delicious. Wonderful hotel. Would not hesitate to return
Guest User
Stayed in Jul 2023
Other
2.0/5
Posted on Aug 18, 2023
It was so old and sorry to say, but dirty! Everywhere were spider nets and BIG spiders. The “suite” was more like economy room. Total let down. Never would go there, even if it was free. I’d rather sleep in my car. I am so dissapointed in this room. Staff was okey and friendly.
Guest User
Stayed in Jul 2023
Other
5.0/5
Outstanding
Posted on Aug 3, 2023
It’s a shame that we only stayed at this hotel for one night, as overall it was the best one we stayed in during our small group tour of the Baltics. The hotel is attractive both inside and out, although I’m not sure if there is lift access from the street as certainly we had to carry our bags up a few stairs. Our room was at street level, right on the street, so we expected a certain amount of noise but it was actually really quiet. It was a good size and included a fridge and kettle - although only coffee, no teabags (luckily we had our own). Reception happily provided us with extra little milk(?) cream(?) portion pots for our tea. The beds were really comfortable - in fact it was the best sleep I had on our trip - and the shower was very good too. The only small point was that the room was overwhelmingly brown in decor, from furnishings to carpet to feature wall! Breakfast was typical for all the hotels we stayed at in the Baltics, with hot and cold options. There were gluten free rice cakes (marked as gluten free bread) but no other gluten or lactose free items that I saw.
Guest User
Stayed in Apr 2023
Travel with friends
5.0/5
Outstanding
Posted on May 9, 2023
Big and clean room, great location, friendly people, bathtub with shower, free parking in backyard, generous breakfast, free tea and coffee, possible to order room service from restaurant, deposit box and small fridge/minibar in room, shower and bathroom separately