Jo An Palace

Guests enjoy comfortable beds, spaciousness, and modern amenities. The diverse and delicious breakfast, helpful staff, excellent cleanliness, and prime location near attractions make it an ideal base for exploration.

Travelled with Jet2 to this hotel. Check in was straightforward with a friendly and helpful receptionist. The double room allocated was quite small but adequate for a solo traveller although it was lacking in storage space. There was a rail with 5 hangers for clothes and no drawers so not really suitable for more than one person. The room had a fridge and also a safe. The safe was charged at 2 euros per day which I think should be included in the room as it is classed as a four star hotel. I was also disappointed to find there was no kettle in the room. The room details on the website do advertise a kettle so this needs to be addressed. Again, as a four star hotel, some of the basic facilities seemed to be lacking. The bed was very comfortable and everywhere was very clean. Linen changed after 3 days and towels about the same. The bathroom was very modern, great shower and toiletries were supplied as well as slippers and a bathrobe. I was half board but chose not to eat dinner there, apart from one evening, as there are so many authentic Greek restaurants in the town. Breakfasts were very good with a big choice of hot and cold food. The dinner I had was not really Greek food and not very hot, so pleased I was able to eat out. There is a lovely roof top area with sunbeds. Not sure how easy it was to get sun beds as I dont normally do much sun bathing and prefer to be out and about. The hotel is located just 5 minutes walk from the start of the old town so it is ideal for getting around. There are some very reasonable trips in the town to the south of the island, which I would recommend. Overall I had a lovely week in Rethymnon and would not hesitate to use the hotel again. The location is great and the staff were always helpful and friendly. As to the rating, due to the lack of some basic ameneties I would only give this a 3 star rating.