Guest User
July 14, 2025
Well, with some thought, I now need to express my view on this hotel! It's not a 5* PREMIUM as advertised by TUI group. I am quite disappointed as we will not be returning. Rooms are good, but customer service, especially at the beach bar, is not what I expected. I fully understand that many German customers return to the bar. However, when waiting in a queue to be served, the staff often seem to prioritize their favourite holidaymakers, possibly due to tipping. This is not a 1 off winge because the very nice lady at the pool is the complete opposite! In addition, this server is not 5* food always cold, who eats lukewarm fish soup, come on! Entertainment is either very good or poor. Good luck for the not-for-us, I'm afraid.