Courtyard Kansas City Country Club Plaza

Nice location, walking distance to Fogo de Chao where we celebrated our anniversary. The room is okay and parking is ample. The receptionist is kinda snub though.

I booked a room for Sept 30th and October 1, 2024, at Courtyard Kansas City Country Club Plaza due to my mother having to have heart surgery at nearby St Luke's Hospital with a 7 am check-in. We arrived at around 4:50 pm Monday. I went into the lobby to check in and then headed out the door to the car. As soon as I opened the door my mother is on the phone and yelled up to me "St Luke's has to cancel and reschedule the surgery" She handed me the phone and I spoke with the Patient Advocate, she told me to go back in and cancel the room. I go to the front desk and tell the clerk that the surgery is canceled and we don't need to stay and ask him to talk to the hospital patient advocate. He refuses and says rudely, "It's canceled". I felt he was lying and I was correct as once I got home and went to www.trip.com I saw that the hotel REFUSED to refund me. So the next day I called the GM of the hotel and explained what happened (he already knew because I posted it on the Trip.com website when I tried to get a refund. He was EXTREMELY rude and basically said, "Tough luck buddy, I'm not giving you a refund, and good luck getting one from Trip.com". Any good hotel would have had this response, "We are so sorry your mother's heart surgery got canceled a few hours before checking it and we will gladly refund and hope that the surgery goes well went she gets it done". I mean I was only in the horrible hotel for less than 5 minutes and NEVER even walked into a room! Yet this MONEY HUNGER rude and insensitive GM just cared about getting MONEY. MONEY MONEY MONEY. To hell with the customer.

This hotel has a lot of potential but needs work to meet it. The rooms were small, which was to be expected given the age of the building, but they were clean overall. We had to ask for fresh towels, since daily housekeeping was apparently not standard. The website says, “Join us for breakfast every morning until 10 AM” in the lobby bar, making it sound as though breakfast was complimentary—something I thought was standard for all Courtyards and which is always a huge plus with kids. That was not the case. There was a small selection of pricey breakfast items that could be ordered through the hotel restaurant. Our fault for not looking more closely at the details, but this is truly the first Courtyard I have been to that didn’t have free continental breakfast. The pool was the biggest disappointment of all. The water was murky and clearly had not been treated or filtered in a long time. There were fake eyelashes, hair ties, and other assorted things floating in the water, and our suits absolutely reeked after getting in. We also had to call and ask for pool towels since there were none there. The employee that brought some came with only five. There were four of us, so that left only one for the family that came right as we were leaving. The valet system they used was incredibly inefficient, as the valets often didn’t see/get the notification that we had requested our car until after we were already down there and waiting. Have we had worse hotel stays? Definitely. Does this live up to the expectations for this hotel brand, though? Not at all. Some simple changes and improvements would make a world of difference!

This by far the worst courtyard I have ever stayed hotel ok maid service was very bad didn’t even make beds are no coffee or clean glasses recommend stay somewhere else

While the location in the Plaza is great that is about the only thing this hotel has going for it. The rooms have not been updated in I would say at least 20 years. Elevators are broken, pool area is a mess, lobby is dark and dingy. Tried to call for extra pillows - phone was a relic of the late 90s and did not work; didn’t matter as there were none available. Hotel appeared to be over sold with families / softball teams staying 6-8 people per room. Overall I would not recommend staying here.