eardleyl1
October 11, 2024
Stayed for a special occasion, did get a wee card in the room but nothing extra (leaves a little sour taste when others mention getting a wee freebie Prosecco etc - not expected, just nice to be consistent with guests). Communication great, service from front desk was brilliant. Charlie’s restaurant was great for dinner, but slow service at breakfast for the hot food. Saw others with mimosas etc and we didn’t get offered these and had to call someone to ask for a La carte hot food in the end. Disappointed to have two twin beds zipped together instead of a double when I booked a king room. Lots of flies in the room on the windows. Marks on the toilet and on the bathroom walls. Sadly no spa slots on either day of my stay, really disappointing that I couldn’t have a treatment there - feel like keeping some back for guests would be beneficial. It’s a beautiful hotel but almost felt like a second class citizen there - can’t quite put my finger on it - despite spending over £500 including food/drinks/accommodation.