Hampton Inn Kent/Akron Area

Upon check in we were told they couldn’t issue room keys so you had to be let in by a staff member each time you needed back in your room. I was given the option to cancel instead but not knowing availability at other hotels I chose to stay. The night clerk was not very friendly and took a personal call while taking us to our room. The waffle maker wasn’t making waffles correctly. Not sure if they didn’t have non stick spray or what but it was full of stuck on waffle. The parking lot had cone randomly around and construction materials taking up half the lot. The room was clean and the bed was comfortable. There was only 2 towels, 2 hand towels, and one washcloth. The clerk who checked us in in the afternoon was very nice and friendly.

The no key issue needs to be taken care of soon. The staff seems to be preoccupied with other things due to this issue. I think the service would improve greatly if the owners fixed the door key programmer.

I bought a swimsuit to enjoy the pool but it was closed for construction. Lots of Reno going on. Door locks didn't work. Had to get staff to let you in room. Only boiled eggs for breakfasts. Expected better from a Hampton

Under construction, no door keys, room dirty with no amenities. Not even tissues. Should be closed during renovation. Clerk has to let you in room. Staff is poor amd unkept. Manager wearing slippers? Horrible horrible horrible

None of the rooms had functional keys, so we had to be escorted to our room by staff every time we needed to access the room. Staff said the key system has been broken for several weeks, but I was not informed until after I checked in. People were leaving their doors unlocked to avoid the hassle, which is obviously a security issue. My family and I didn't have time to make alternate arrangements, as we were on our way to a wedding. It was fine for one night, but this place is a sh*t show. The parking lot is full of shipping containers. Elevators are under construction. My room had hair from prior occupants in the bathroom. The shower drain was clogged. The beds had only a thin fitted sheet over the mattress and no protective padding, which is just an invite for a bed bug infestation. Luckily, I didn't see any. A group was partying loudly in the hallway and no effort was made to ask them to be respectful of other guests. I've stayed in a lot of hotels, and I was not expecting anything fancy. This was barely habitable and I definitely would not have stayed more than one night. All that said, every staff member was very kind and courteous.

Not able to make keys. As a result, a solo traveler could not leave their room without having an employee let them back in the room. No explanation given by desk employee other than they can’t make them. We later realized that they are in the process of updating. Even so, the place was dirty in areas not affected. (ie: the area by the coffee service trash can was disgusting. Our bathroom was spotty. Service items on the floor in common areas). There were piles and piles of used mattresses stacked outside and many shipping containers in the parking lot. If you want to stay here, call the property and get the status of the remodel and their key making ability.

We showed up to check in and even though it showed the reservation, there wasn't a room available. We had to sleep in a truck stop parking lot