Check in excellent and the room was lovely.
However, we wanted a drink and room service at 9.45 pm on a Saturday night - not a problem one would expect at a 4* hotel - well it was - the bar was closed, the kitchen was closed - the only member of staff in the place was a new night porter who didn't even know how to pour a pint.
Sorry - but I find that completely unacceptable for a 4* hotel not to be able to provide a basic service to paying guests.
It may have said closing times somewhere in the small print - it certainly was not on the room amenities booklet that I could see.
What a shame - the location, initial check-in, room and value for money all great - but I will not be returning.
Contrast that with the lovely lady who checked us in and organised us a coffee, even tho' breakfast had finished.