Name: Kerry Hotel, Beijing
Address: Beijing, China
Rating: 9.2

China

Hong Kong

Shanghai

Beijing

The weather in Hong Kong from September 4th to 6th was absolutely perfect, really enhancing our sea-view room experience. I felt incredibly blissful just lying on the hotel sofa in the afternoon, gazing at the sea and daydreaming. The hotel is conveniently located right by two ferry piers, making it super easy to get to North Point and Central. Our room was very well-equipped (a water dispenser was a fantastic touch, so no worries about not having water in the morning!). The service was excellent; as our room wasn't ready punctually upon check-in, they kindly offered us a complimentary breakfast for a day. And a special shout-out to the breakfast – it was incredibly diverse and plentiful, featuring Japanese, Cantonese, and Middle Eastern cuisines. All in all, it offers excellent value for money and is definitely worth choosing! 👍

Let me detail our experience. The overall ambiance of the lobby was quite pleasant. However, despite booking a family room because our child needed an afternoon nap, we couldn't check in until almost 3:00 PM. An earlier check-in time would have been much appreciated, especially since we had pre-booked. 

Furthermore, we were eagerly looking forward to our first stay with our three-year-old, but the actual room significantly differed from the pictures online. The themed kangaroo cushion and the attractive floor mat shown were both missing and never provided. The children's tent and cot were also absent from the room upon arrival; I had to call the front desk to have staff bring them and set them up. The children's gift package included in our booking, the welcome fruit, and the sweets/biscuits from the kids' package were all delivered much later than expected. These service aspects were definitely substandard.

On the positive side, the hotel's children's play area was quite good, and our child really enjoyed it.

However, the most significant issue was a hygiene problem, possibly with the cot, the beanbag chair, or the towels/bathrobes. My child developed numerous red rashes on their neck after just one night, while I, as an adult, experienced no issues. We reported this problem the very next morning, but neither the online customer service nor the front desk manager found time to address it. We received no suitable resolution even by noon on our check-out day, only repeated apologies from one front desk staff member.

**Minibar:** The minibar's initial stock was acceptable and met our expectations.

**Children's Welcome Package:** This wasn't in the room upon arrival; we had to call the front desk to get it. Furthermore, a kangaroo plush toy, which was supposed to be included, was repeatedly said to be out of stock by the front desk. Despite their claims, it was eventually delivered after multiple inquiries, which was frustrating.

**Free access to the children's adventure playground for one child during the stay:** This was a definite highlight. The adventure playground offered a good variety of activities, with some areas suitable for toddlers and others for slightly older children.

Good location in CBD, connected from Kerry Centre, 5 minutes walk to China World Mall. Guomao subway  is a longer walk across the mall around 10-15 minutes. JinTaiXiZhao subway is nearer with a 5-10 minutes walk. Hotel’s grand lobby looks impressive, very good sized room and sofa area sufficient for 2 pax, bathroom has shower and tub

Kerry Hotels

Columbus

Book the best Kerry Hotels properties worldwide on Trip.com. Enjoy exclusive discounts, read genuine guest reviews, and see hotel photos. Free cancellation on most rooms & 24/7 customer support.

Best Kerry Hotels properties worldwide - best rates guaranteed | Trip.com

https://ak-d.tripcdn.com/images/1x24512000p00scej9EBA.webp

Keep Exploring

seo-brand-page_PC

@ctrip/hoh-seo-pc-template

@ctrip/hoh-seo-tdk

@ctrip/hoh-crumb

@ctrip/hoh-brand-destination

@ctrip/hoh-trip-header

@ctrip/hoh-brand-hot-city

@ctrip/hoh-text-internal-link

@ctrip/hoh-trip-footer

@ctrip/hoh-search-box

@ctrip/hoh-request

@ctrip/hoh-request-seo

@ctrip/hoh-trip-union

@ctrip/hoh-triplog

@ctrip/hoh-ubt

@ctrip/hoh-shark

@ctrip/hoh-lazy

@ctrip/hoh-hydrator

@ctrip/hoh-ibu-dependency

@ctrip/hoh-component-context

@ctrip/trip-web-img

@ctrip/hoh-storage

@ctrip/hoh-abtest

@ctrip/hoh-qconfig

@ctrip/hoh-sso

@ctrip/hoh-web-core-base

@ctrip/web-core

@ctrip/hoh-seo-richtext

Explore these trending destinations for ${{brandName}} properties

Top ${{brandName}} getaways

Handpicked ${{brandName}} properties in ${{cityName}}

Find your favorite ${{brandName}} properties in ${{cityName}}

Top Picks

Hotels near ${{poiName}} in ${{cityName}}

Find ${{cityName}} Hotels with ${{facilityName}}

Find ${{typeName}} in ${{cityName}}

${{starName}} Hotels in ${{cityName}}

${{themeName}} Hotels in ${{cityName}}

Scroll down to see hotels

Hotels near ${{poiName}}, ${{cityName}}

Enter your dates for the latest hotel rates and availability.

Enter your dates to get the latest prices and availability for ${{starId}}-star hotels in ${{cityName}}.

Hotels in ${{cityName}}

Your recent searches

${{cityName}} Hotels - Top Hotel Deals in ${{cityName}}

seo-brand-page_PC_0_0_53

Kerry Hotels properties

Top Kerry Hotels getaways

Handpicked Kerry Hotels properties in Hong Kong

Kerry Hotel Hong Kong by Shangri-la

Handpicked Kerry Hotels properties in Shanghai

Kerry Hotel Pudong Shanghai

Handpicked Kerry Hotels properties in Beijing

Kerry Hotel, Beijing