Casa Marina Key West, Curio Collection by Hilton

Beautiful Place! But the Beach area should be cleaned, so we can swim. Really recommend for family trip.

We checked out the same day. Let’s just leave it at that - the resort was so bad we had to go. The elevator near our room wasn’t working so we had to walk all the way to another elevator that looked like a service elevator. Everything was under construction. The workers looked miserable and were rude. Didn’t even have the manners to say Hi. The only pleasant person we encountered was our front desk check in, Patrick. Other than that, worst experience ever. Don’t waste your time or money, seriously.

Extremely Disappointing – This Is Not a 5-Star Hotel Our experience at Casa Marina was a huge letdown from start to finish. For a hotel that claims to be luxury, the service, amenities, and overall experience were shockingly low quality. Room service was especially bad. Food arrived in takeout containers, and once they even forgot to include silverware. We paid $160 for breakfast for two people and ate it out of boxes. On another morning, the only way to order was through their app—which didn’t work. When I called the front desk, they were rude and told me someone from food and beverage would call back. By the time they finally did, I had already missed breakfast because we had to leave for a boat tour. So we paid for breakfast we never got. Despite the Do Not Disturb sign on our door, housekeeping still knocked loudly trying to clean. Staff felt untrained, unprofessional, and just plain strange. At the pool, we saw an employee jump in the water with a guest. Another staff member told him he couldn’t swim there since he worked at the hotel. He responded that it was his wife. The staff member replied, “Well, we can get HR involved.” So yes, an employee was apparently caught swimming with a guest he was romantically involved with—right in front of everyone. Totally inappropriate. On top of that, someone was banging on our door at 1:30 in the morning. It was unsettling and made us feel unsafe. There’s no security presence, and the entire place felt chaotic and uncomfortable.