The bedroom and bed were infested with bugs! The staff were rude and disrespectful! This is the worst hotel experience I've ever had!
I checked in for one night on March 11th, booking a two-bedroom suite (7**), which cost around $500-$600. I had high expectations for the hotel's environment and resort atmosphere, but the actual experience was extremely disappointing.
When I woke up around 3 AM, I found the bedroom on the third floor infested with bugs, and the bed was also infested, making it impossible to sleep. After contacting the front desk in the middle of the night, I was temporarily moved to another room (55B). It was already 3 AM, we had unpacked a lot of our luggage, and my travel companion was asleep, making the whole process very difficult. I ended up only taking my phone to the other room to sleep in for the night, as the original bed was completely unusable.
The situation was even worse the next morning. When we requested a slightly delayed checkout until midnight, the front desk staff were extremely unfriendly, even accusing us of "using two suites for one night" and demanding that we leave the original room immediately. We were actually forced to sleep in another room simply because there were bugs in our room. This was entirely a problem with the hotel's room hygiene and internal communication, yet we were blamed instead.
We paid five or six hundred dollars a night, only to encounter bugs in the bedroom and on the bed, be forced to change rooms at 3 AM, and then be treated with such disrespect the next day. Both the room hygiene and the service experience were completely disproportionate to the price. It was arguably the worst hotel experience I've ever had. I hope the hotel will seriously improve its room hygiene and the staff's appalling service attitude; otherwise, it's hard to justify the price.
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