Kigali Serena Hotel
0 nights
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Kigali
Kigali Serena Hotel
Health Protected
No. 3 of Top Premium Hotels in Kigali
KN 3 Ave, Kigali, Rwanda
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With a stay at Kigali Serena Hotel, you'll be centrally located in Kigali, within a 10-minute drive of Kigali Convention Centre and Union Trade Center. This luxury hotel is 1 mi (1.6 km) from Ntarama Church and 1.6 mi (2.6 km) from Club Rafiki.Show More
We Price Match
4.2/5Very Good·Cleanliness: 4.2
All 48 Reviews
Amenities
Golf CourseOutdoor Swimming PoolSaunaSpaMassage RoomFitness RoomPrivate ParkingFreeAirport Pick-up ServiceAirport Shuttle ServiceBar
All Amenities
Surroundings
Airport: Kigali International Airport
(11.9km)
Landmarks: Kigali City Market
(1.2km)
Landmarks: Institute Of National Museums Of Rwanda
(1.5km)
Map
Rooms
Guest Reviews
Policies
Services & Amenities
1
Prime Rooms
1 King bed or 2 Single bed
Has window
Free Wi-Fi
In-room Wi-Fi
Check Availability
6
Standard Room
1 King bed or 2 Single bed
Has window
Free Wi-Fi
In-room Wi-Fi
Check Availability
1
Deluxe Twin Room
2 Single bed
Has window
Free Wi-Fi
Bathtub or Shower
In-room Wi-Fi
Check Availability
2
Deluxe King Room
1 King bed
Has window
Free Wi-Fi
In-room Wi-Fi
Check Availability
1
Junior Suite
1 King bed
Has window
Free Wi-Fi
In-room Wi-Fi
Check Availability
4
Standard King Room
1 King bed
Has window
Free Wi-Fi
Air Conditioning
Private Bathroom
Minibar
TV
Check Availability
1
Standard Twin Room
2 Single bed
Has window
Free Wi-Fi
In-room Wi-Fi
Check Availability
5
Executive Suite
1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
TV
Check Availability
5
Deluxe Rooms
1 King bed or 2 Single bed
Has window
Free Wi-Fi
In-room Wi-Fi
Check Availability
6
Superior Rooms
1 King bed or 2 Single bed
Has window
Free Wi-Fi
Air Conditioning
Private Bathroom
Minibar
TV
Check Availability
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Guest Reviews(48)
4.2/5
Very Good
Verified Reviews- Cleanliness4.2
- Amenities4.2
- Location4.2
- Service4.2
Guest User
May 26, 2023
Our room is equipped with a large outdoor balcony. Although my friend’s room does not have a balcony, it is equipped with a living room, which is much more comfortable than ordinary standard rooms. The front desk of the hotel is very enthusiastic and helped us make an appointment for a driver to go to the national park. The airport pick-up service is also very good. The breakfast buffet is very rich. For dinner, I ordered grilled pork chops. It was delicious, and the tip is included in the meal price. The fly in the ointment is that the driver asked us for 60 dollars after booking the car from the hotel to the airport on the return trip, but the front desk told us that it was only 35 dollars.
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Guest User
October 15, 2023
It's always a treat to stay at the splendid Kigali Serena Hotel. I loved my interactions with all the staff there. Precious, the smiling breakfast chef, made me a fabulous omelette. At lunchtime, she enjoyed introducing me to various African foods that I wasn't familiar with. Rhoda, Sandra and Ines pampered me back to life in the Serena Hotel's Maisha Spa after a long overnight flight. Everyone commented how happy and relaxed I looked after my two night stay (and 4 hours of massages!) If you want company / or directions on a morning run, call reception the night before: Karim from the Maisha Spa gym met me and three other guests at 6.30am for an hour's run around Kigali before breakfast. You'll need it - the breakfast spread is vast! It's hard to resist the superb croissants, 6+ types of fresh juice, and of course the hot dishes.
Guest User
March 27, 2024
Wonderful stay. The rooms were very beautiful and spacious. The bathroom has very good amenities and the hotel pays attention to the environment. The bed was so comfortable and many services are available such as room service, etc. Wifi is perfect, no issues. The hotel has a very nice swimming, pool, spa, Gym, etc. The breakfast was exceptional, with wonderful, good, fresh fruit, and everything you wanted. I also booked a massage at the spa, which was perfect. The prices are also good. The spa reservation was punctual and very good and relaxing. The amenities were well maintained.
Guest User
March 4, 2024
The Lady at the reception was so arrogant and unpleasant that I told her she was so and that I would be looking for a room in another hotel before leaving. Additionally, when I presented her with my Platinum Prestige Club card she didn't even seem to know what it was. When you have spent enough in the Serena hotels to accumulate some 75,000 bonus points, it's quite a disappointment.
Guest User
February 12, 2024
The Serena is an excellent hotel that lives up to the five star expectation (also comparing internationally). Friendly staff providing great services … although not smiling a lot. The pool area is an oasis in the busy city centre. Food in the restaurants is great though a little pricey conpared to other hotels - not compared to European standards though. There a Serena approved taxi’s always waiting that can bring you to the city or to the airport (35 USD for an airport transfer).
Guest User
January 1, 2024
Hotel certainly didn’t feel like a 5 star property. Rooms were fine but could have been a little cleaner. There just wasn’t anything special with the accommodations. Service was strangely off putting - no warmth and transactional. And the restaurants were not good at all. We ate three meals at the main hotel restaurant - only offered buffet of very middling quality. Sense is that the nearby Marriott has much better food options
Guest User
December 3, 2023
Elegant, new, comfortable, very clean, well managed. Breakfast was very, very good. Quiet and accommodating staff. Room service, perfect. Downtown location, beautiful swimming pool. Modern, sleek and secure. The staff was the best. You cant wrong for this one.
Runner2004
November 30, 2023
We attended a meeting at the hotel and stayed for a week. We had a very positive experience. The rooms were comfortable and well stocked. The staff were all helpful and courteous. There are a number of food options in the hotel and there are good restaurants within a safe 15 minute walk
Katherine
November 28, 2023
The restaurant Milima was superb, exceptional variety and abundance. Hotel staff were friendly and professional. Room while spacious showed signs of age and lack of attention to detail. Cracked lampshade, 2 lamps not working, telephone disconnected, no coffee maker until Day 3. All things were rectified once notified. Not what I expected from 5 star hotel.
Property Policies
Check-in and Check-out Times
Check-in: 12:00–24:00
Check-out: 10:00–11:00
Front desk hours: 24/7
If you will arrive outside of check-in hours, contact the property in advance
Child Policies
Children of all ages are welcome at this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
For all room types, extra beds can be added. Cot policies vary according to room type. Please refer to the relevant room type policy.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
| Age | Fee |
|---|---|
Children 16 years old and under | Contact hotel |
Children 17 years old and over | US$ 100.00 (approx. AU$ 155.84) per person per night |
Breakfast
TypeWestern
| Age | Fee |
|---|---|
Adult | Contact hotel |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Health Protected
Clean
- 4.2/5
Cleaning & disinfecting
- Rooms are disinfected between stays
Property Description
- Opened: 1999
- Number of Rooms: 116
With a stay at Kigali Serena Hotel, you'll be centrally located in Kigali, within a 10-minute drive of Kigali Convention Centre and Union Trade Center. This luxury hotel is 1 mi (1.6 km) from Ntarama Church and 1.6 mi (2.6 km) from Club Rafiki.
Pamper yourself with onsite massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Stop by the hotel's restaurant, The Milima Restaurant, for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary continental breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include a 24-hour business center, limo/town car service, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 148 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with onsite massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Stop by the hotel's restaurant, The Milima Restaurant, for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary continental breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include a 24-hour business center, limo/town car service, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 148 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Services & Amenities
Most Popular Amenities
Golf Course
Outdoor Swimming Pool
Sauna
Spa
Massage Room
Fitness Room
Private ParkingFree
Airport Pick-up ServiceAdditional charge
Airport Shuttle Service
Bar
Restaurant
Café
Meeting Room
Multi-Function Room
24-Hour Front Desk
Wi-Fi in Public AreasFree
Outdoor Swimming Pool
Spa
Fitness Room
Bar
Restaurant
Meeting Room
Restaurant
Restaurant
No additional info available
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