Candlewood Suites Killeen - Fort Hood Area by IHG

This is by far the worst Candlewood Suites I've ever visited. I accidentally booked this location instead of the location on base which wouldn't have been a big deal BUT when I arrived at this location it looked absolutely horrible driving into the parking lot. The grounds aren't being kept up, grass and shrubs overgrown, broken down cars in the lot collecting dust, it looks super sketchy!! That's not even the worst part, the worst part was when I entered the property and encountered Giselle the front desk clerk, let's just say her attitude matched the property DISGUSTING!!!

Excellent studio apartment type rooms. Big tv, comfy beds, good AC. I liked everything about this place and the staff is excellent!

It was very quiet and comfortable. The rooms were well set up, kitchenette, bathroom. Beds were comfortable with soft sheets and blankets. Would have like to stay longer.

I had a very disappointing stay at this hotel and would not recommend it. I booked a room with a double bed but was given a single bed. Furthermore, I was informed that booking through ******* is just a request and not a guarantee. Had I known, I would have booked elsewhere. My companion couldn't stay with me due to the single bed. Additionally, the towels and bedding had light black stains, and the fridge kept leaking. The parking area felt sketchy, and although the walls are soundproof, the windows and doors are not, leading to noise disturbances. The front desk manager promised to move me to a room with a double bed, but gave it to someone else. Housekeeping knocked on my door despite the "Do Not Disturb" sign, interrupting my last morning. There were some positives: a convenient small kitchen area (though instructions for the touch stove would help), a decent bed and pillows, a big TV, a comfortable lounge chair, and effective AC. Overall, this stay was extremely disappointing, and I hope the hotel addresses these issues.

I got to the property and had to wait 20 minutes before somebody checked me in. The room was very nice and large. The property had several outside lights out and their where several sketchy people on the property.

The Kitchenette