Hull North

Stayed DB&B for one night. Check in fine. Room Ok. Everything worked. Took bath at 11.00 pm and noticed that from this low angle, there was brown splattering on the nearside of the toilet bowl and on the wall. Examined this closer and came to the conclusion is was excrement that had not been clean off from a previous occupancy. Went down to reception. Three employees there. Explained the concern. They stared at me then one woman said that she would 'come and clean it.' No other conversation. No apology. Nothing. I went back up to the room and two women appeared. One cleaned the mess in silence while the other just looked on. They left without a word. Perhaps this is something that they encounter a lot so it was not that unusual and hence no communication or apology. On checking out next morning, one of the women from the night before was at reception along with a new woman. The latter asked me how my stay was. I explained. She said 'Oh!' No further comment, no apology. Nothing. I completed the online survey sent by Premier Inn. Detailed my experience and concerns and asked themn to contact me. To date - no response. Terrible customer care and cleanliness

Lots of free parking out side the hotel, lovely staff, lovely room, very clean, excellent temperature control in the room. Great big desk to work from, slept like a log. Breakfast was plentiful and delicious. Would certainly stay here again and recommend it.

We needed a hotel that was of a good standard and close to where we were working, this hotel was fantastic on both counts, had a perfect nights sleep after a busy day working and the food and service was exceptional, had one minor blip on day of arrival when the Fire Brigade were called but these things happen, overall it was a very pleasant stay and would definitely come back.

Great hotel caring friendly staff who go above and beyond for you made a last min stay very easy went out there way to accommodate us clean and tidy room temp was perfect everything was welcoming plenty signs to were need be

I was staying for 5 nights due to work, I suffer with anxiety and was extremely anxious about being solo and eating in the restaurant. The ladies that worked in the reception during my stay were fantastic, they really made a huge difference to my stay. The restaurant side was not great and when I spoke to the manager he put all the blame on the receptionists (utter nonsense as I was informed by the staff they are possibly being taken over and the amount of people working has been reduced to make the numbers appear better) it was more than obvious the hotel guests were in no way a priority and the service was non existent) from a very thankful guest who stayed in room 109, 214 and 206 (extended stay hence different rooms.). The reception team are a true asset to the hotel.

Went for a breakfast at the start of our holiday and it was fab..Cosy restaurant with friendly service.The all you can eat full English items were delicious..hot and lots of choice.Great coffees..juices..breads..pastries..fruit yoghurts etc the list was endless and at a great price..We would highly recommend a premiere Inn Breakfast!!

Disappointing stay at this Premier Inn. The room was tired, the lock didn’t work on the bathroom, light not working. Stayed on the ground floor and thumping til 1am from upstairs walking around/whatever they were doing! And rubbish left under the bed. The pull out bed was really uncomfortable for my daughter so she slept in the main bed with me. Won’t stay at this premier inn again, although have stayed here many times before!

A great stay. Bed was comfy and room was quiet. Breakfast was very good. Would stay again. We had requested a bath and the room was clean and as expected. Parking was good. Receptionists were friendly and helpful.

Stayed over to go to bongos bingo G the university. Was good location to leave car and get a taxi. Hotel was lovely clean and staff extremely helpful! Breakfast was nice it was busy but to be expected on a weekend.