Club Wyndham Star Island

The property was awesome and easily accessible coming from FLL.However,the property is shared between Wyndham Resort which owns half and Star Island Resort owns the other.Booking from Wyndham make its very dufficult as the agents at the front desk will advise not much they can do for you regarding almost anything you want to do.Wanted to extend my stay, however, was told by front desk and reservation department they cannot assist because it was booked with Wyndham.Travelled with two children,booked a 2 deluxe bedroom condo and they refused to give a villa with a connecting door to access both villas without exiting the other. We were separated as a family abd were always reminded we did not booked with star Island hence not much could done. There were no carpet or rugs in the villa had to endure the very cold flooring. Since a request was nade no follows to assist us to ensure were comfortabl

Great property. My unit was nice, clean and spacious.

Family trip loved it! Amazing!! This is a beautiful place!!

Room was great. There was an issue with out check in that took a while and I had to get a down graded room. It was still nice just not what I booked. Staff was friendly but felt very rushed when asking questions about the issue.

While at property 3 days that were terrible I was in building 21 and keys to door didn’t work it was very cold and I had to go back and forth to lobby several times because keys didn’t work I had to make 3 trips to lobby on same day because keys didn’t work and it happened 3 consecutive days and one day security even had to come because keys wouldn’t work for anything I also mentioned to front desk shower was dirty nothing done my wife had to clean it herself that not acceptable.i have stayed several times but this time was a nightmare.representative at front desk don’t care about my comments or complaint.

Property was very clean, nice decor and floorplan