Hotel Sunroute Stays in Kobe

Checked in on the top floor - superior floor. However the cleanness of the room was unsatisfactory The toilet was smelly like urine There was something disgusting big black dust on the ventilator on the ceiling i was shocked at first I thought it was a mice I requested to change to another room but the receptionist said this room type was already full And then the receptionist came and cleaned the dust with his bare hand The dust non stop came out from the ventilator The dust spread on the bathtub The receptionist spent ten minutes and used all the towels in the toilet to clean He returned the new towels afterward That’s it ?! Not even a drink to me to express apology ?! Anyway, except the toilet i like the room. It was big The receptionist doesn’t know English. we use phone to communicate

The hotel is located right next to the newly opened shopping street, very close to Hankyu Hanshin train station. I saw some reviews mentioning it's a bit far from the subway station. The room, although small, was well-equipped and very good.