Taj Madikeri Resort & Spa Coorg

Activities: Guests frequently praise the wide range of activities available, including yoga, nature trails, archery, ziplining, kayaking, and pottery making. The resort's focus on wellness and sustainability is evident through these offerings.

To The General Manager Taj Madikeri Resort & Spa, Coorg Subject: Extremely Pathetic Hotel Experience – Request for Immediate Attention Dear Sir, I am writing to share my very disappointing experience during my recent stay at your property. We checked in on 18th September and were allotted rooms 505 and 506. From the moment we arrived, our experience was below expectations of the Taj brand: 1. Transport from Reception to Rooms: We were taken in a modified jeep with extremely narrow seats. The ride was bumpy, highly uncomfortable, and certainly not what one expects from a luxury property. Taj should use better, more comfortable vehicles to minimize the discomfort of guests traveling across the resort. 2. Room Access Issue: Upon arrival at 8:00 PM, the jeep dropped us and left. Unfortunately, both our room keys did not work. We were stranded in a remote area with no way to contact reception, as no phone number was provided and there was no house phone near the cottages. This situation left us frightened and helpless. Only because the driver luckily heard our calls and returned were we able to eventually get assistance. Such an incident is unacceptable and a serious lapse in guest safety and service. 3. Room Quality & Maintenance: The rooms were very ordinary in décor and facilities. Coming directly from a stay at Marriott in the same city, where we were charged ₹30,000 per night, we expected Taj—charging ₹40,000 per night—to offer a superior experience. Instead, the cottages looked neglected, with paint peeling on the exteriors and interiors that lacked refinement. 4 The Room entry paints were chipped and outside wall full of fungus and grass no maintenance outside cottage Overall, the experience was more like that of an average resort, not a luxury Taj property. My Suggestions for Immediate Improvement: • Provide comfortable and safe transport for guests within the resort. • Ensure that drivers wait until guests successfully enter their rooms before leaving. • Install house phones outside every cottage for emergencies and quick access to reception. Frankly, unless significant improvements are made, the Taj brand name should not be associated with this property, as it does not reflect the standards of luxury, comfort, and safety that Taj Hotels are known for. I urge you to take corrective measures immediately. Otherwise, guests like us will certainly rethink staying at Taj properties in the future. Sincerely, Rajendra singhi

Our recent stay at Taj Madikeri was truly unforgettable! From the breathtaking ambiance at the entrance, surrounded by clouds, mist, and rain, to the luxurious 5-star rooms, we felt like royalty. The warm welcome from the chef and executives set the tone for an amazing stay. The special birthday touches, including the surprise message, cake, and buggy rides, were delightful. The temperature-controlled pool, Jacuzzi, kids' activity room, and grills restaurant were all top-notch. The Independence Day celebration was a highlight, and the food buffet and breakfast were the icing on the cake. We also loved the archery section and the common pool area! A huge thank you to the entire team at Taj Madikeri for making our stay so memorable.