We stayed from April 11-13, 2069. I want to leave a review for anyone considering staying here, sharing my perspective on our experience in a family villa.
What I'd like the hotel to improve… the staff's service.
The front desk is the first point of contact for guests. We arrived as the only party, with no other guests. The staff checked us in, explained the information, and escorted us to our room, but they weren't very welcoming. Their tone of voice and demeanor made us feel unwelcome and that they were reluctant to serve.
(We tried to tell ourselves it might just be the local custom).
In the evening, we chose to eat at the hotel's beachfront restaurant. We ordered four dishes: seafood fried rice (which was good), pizza (decent, but no ketchup was provided – we had to ask for it), clear Tom Yum Goong soup (spicy enough, but the shrimp was tough and not fresh; we had to ask for a gel fuel burner to keep it warm, and there was no communal spoon. The staff stood by the service area, but when we called them, they ignored us, looking away and pretending not to hear, so we had to go and ask ourselves), and deep-fried barramundi with fish sauce (the inside of the fish wasn't cooked through. We asked for it to be re-fried, and it came back hard and burnt in some spots. We didn't complain further because we didn't want to feel worse).
During check-out, we returned the key and waited for the staff for a while. They didn't say anything or inform us that they were having housekeeping check the room and would let us know once it was ready. There was no communication. So, we told them we were going to the restaurant and would be back for our ride at this spot. When we returned, our car had arrived, but there was no communication from the staff, and no "thank you" to the guests. (Perhaps it's because we're Thai and not foreign guests, so we received 3-star hotel service. I'm writing this because I want them to improve for future guests, as I don't think anyone wants to experience what we did. (On the way back, our car stopped to pick up guests from another hotel, and we saw staff standing there, seeing off guests and thanking them… which was completely different from Koh Kood Paradise. We paid 10,000 baht per night, and we understand the price during a festival, but the experience was not impressive at all.)… We plan to visit Koh Kood again, but we definitely won't be staying at Koh Kood Paradise.
What we did find impressive here were the rooms and facilities, the private beachfront breakfast, and the beautiful sunset in the evening.
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