Pinnacle Koh Tao Resort

The rooms were all on steep inclines and definitely not for people with restricted mobility and also needs deft skills if one is hiring a 2 wheeler.. and I got conned by the 2 wheeler vendor who was recommended by the property

A very beautiful place. The view is stunning. But... the complex itself is old, the water pressure is very poor (for those who care). It's difficult to get there without your own transportation, and the descent to the beach itself is very long. The walls are thin, you can hear your neighbors, but the view from the balcony is worth it.

Pros : - Good hotel : start to be old but totally fine. - Staff was very kind (especially for breakfast ! Always smiling). - For those that think the hill is the problem, just take the scooter next to the room, restaurant and swimming pool is a good idea if you don't want to climb. - Amazing view - I got free late check out after my morning boat was cancelled. Very kind from them. Cons : - No tv in rooms, - They don't really remove leaves from the swimming pool, - You can try to call them... No one pick up the phone (I called literally 30 times at the pier to get a shuttle for 100thb/pers) Cause the fake "taxi" was 500thb for 2kms. The reason : the front desk (where the phone is) is closed so the reception is at the restaurant (but no phone there). They could transfer calls to a mobile phone... But no. - It was written that there was a free shuttle going to the pier at 4pm... I was expecting to see it arriving at 4:20-30pm.. nothing came.

Beautiful hotel in the mountain. Unfortunately too far from anything so had to stay in room every night and order food. We tried hotel food but for the price the portion size was extremely small so we had to order more food for delivery. Also they say they have people who can drop us off to the pool and back but they have hardly any staff so we had to walk most days up and down the hill. Also first night tv wasn’t working we called them and unfortunately the engineer had a scooter accident so about 2 hours later they did come which was very good. The second night we had a power cut twice while each time me and my partner were having a shower so you can imagine how cold it was. They did manage to fix after an hour. We also had no light on our balcony so we asked can it be looked at and the guy said there is no light so a light was never put in. It was a nice stay but very boring in my opinion there.

Terrible hotel do not stay here No hot water In the middle of nowhere The place looks nothing like the pictures The bar by the pool has no staff all day and nowhere to even get some water