Anonymous User
October 16, 2023
He kept arguing with me before checking into the hotel. Pick-up problem. When I asked why I wasn't checked in, the staff started taking videos of me checking in with their mobile phones. What kind of hotel is this? You need to take a video of the guest to check in. After checking into the hotel, you need to print out the invoice and water bill when you go downstairs. The front desk told me that only water bills can be printed, and invoices cannot be issued until noon the next day. Next to the staff. He told me that there was a discount for the recharge activity. It was already very late at that time, after 1 pm. The staff saw that I was also interested in recharging activities, so they wouldn't let me go upstairs. I made an excuse and said I went upstairs to smoke. He took out the money and gave it to me and said that he didn’t need to go upstairs, so he would settle it here. I was embarrassed, so I went upstairs to get a pack of cigarettes, and then came down to listen to his explanation. It lasted until about 5 o'clock in the morning that night, almost 6 o'clock in the morning. Everything he calculated for me was OK. It took me more than three hours in total. It's almost 6am. Finally I said I wanted to pay and recharge. He told me again that what he said before was not allowed. There was no other way, he played tricks on me all night. There are pictures to prove it. Then he told me no, and I contacted him on WeChat. Use WeChat call to prove it. I don't understand why this hotel does this? The next day I reported to the front desk again. Someone who was a minister said that this employee had nothing to do with us. He promised you himself, passing the blame back and forth and kicking the ball. My request is simple, do as promised to me. I'll recharge as usual. But now he tells me that whatever he promised me before is useless. This night is equivalent to saying that I am accompanying this staff member at work. No sleep time at all. I'm very dissatisfied. The hotel's attitude is also very bad. No solution has been given so far. I also communicated with the hotel before leaving. I'm going to get on the train now. Contact me later. solve this problem. Then it's time to issue an invoice. Just promise me. It will be opened for me before 14:00 on the day of departure. After that, I called several times on the train. He kept hanging up on me and being mean to me. If you have a bad attitude, just tell me and just open the car. No need for so many things. All have recordings and certificates. I've been thinking about how the staff at this hotel can be so lawless. Staff can have disputes with guests on the spot. Everything promised went right back. Treat guests as entertainment. It kept me awake all night. Not solved either. We consumers have no guarantee at all. Fortunately, I purchased it on the platform. There is a point of reasoning. The room type I was given didn't match either. Most of them were upgraded for me. The room has no air conditioning at all. There is always warm air, no cold air. I asked the waiter several times. The waiter told me that it was cold these days and the refrigeration was not turned on. The indoor temperature was almost 30 degrees and the room was very stuffy. No one is trying to solve this problem. Very poor service attitude. Very poor experience. It's just the backbiting of these staff members and their bad work attitude. Makes me very uncomfortable. Caused me too much trouble. I was still contacting them to issue invoices until the evening. Finally, I was promised to open it before 22:00. I still didn't keep my promise. I called the front desk many times and got many bad words. Did I spend money to stay in a hotel just to be insulted like this by you? I just want to know why?
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