JW Marriott Masai Mara Lodge

Service Quality: The service is exceptional, with staff going above and beyond to anticipate needs, from providing umbrellas in sudden rain to personalized dining experiences. Many guests feel a familial bond with staff members due to their warmth and attentiveness.(based on 1 review)

You are killing our wildlife. Allow our animals to use their path !!!!!!!!!!! Your staff are literally stopping the animals from using their migration routes! It's not your land...

How to even begin to describe our experience at JW Marriott Masai Mara is beyond me. We came for the incredible experience of seeing animals on the safari drives and they were nothing short of breathtaking and indescribable! We saw lions multiple times, the highlight being 6 baby cubs (4 months) and their 2 mamas playing, nursing, and laying in the grass. We managed to see the Big 5 including 6 separate leopards, and 2 together in trees on 2 different occasions. On another occasion we were on a road with tons of high bushes and became surrounded by a herd of elephants on either side. I could go on and on about what we saw and those memories will stay with me forever. What I didn’t expect though is that my favorite part of the trip would be the people, to the point where my mom, 9 year old daughter, and I cried to leave them. It was really true that we felt and became like family. Our guides Jackson and Elizabeth were phenomenal and shared so much of their knowledge and passion for the animals. They went above and beyond to make our drives great! Elizabeth and my daughter became so close and she was so sweet with her. The fun we had together was truly special. Our guides were not the only people who we loved and made our stay incredible! The Canon photography expert Ian came with us on a couple drives and taught us how to take great photos! He was especially sweet with my daughter who really wanted to take photos and helped to teach her. He was so patient and sweet reviewing the hundreds if not thousands of photos we took to help us pick the best ones! The moment we arrived at the hotel, Diana and Doris made us cry happy tears with their warm words and thoughtfulness. They became fast friends of ours, but again, especially with my daughter, bringing her books to read and activities to do. They also shared heart felt sentiments throughout our stay and Doris hands down gives the best hugs on earth! Dennis and Josiah were also so sweet and a pleasure and made sure our coffees or cocktails were always prepared! Dennis knew my daughter loved hot chocolate in the morning and Josiah made her a special mocktail that she loved to drink throughout the week. Our room attendant Francis wrote us the sweetest welcome note, as well as inspiring turn down notes EVERY SINGLE NIGHT! We felt so loved and cared for. Our server Stillian and all the kitchen staff were so accommodating to modify dishes or create things for my 9 year old on days her palate was less adventurous. We had Kenyan dinner twice and it was so good! We especially loved the one that was hosted in the garden, as well as the other special meals in the bush. When we arrived at odd times from game drives, Eric would also help take our orders and he was also great! Our tent was farther, so it was often too dark or hot to walk and staff would drive us to and from our room in a golf cart. We received many rides from Dan who was so sweet and pointed out a bush baby in the trees on o